Insurance Customer Service Representative

TEKsystems

. Provide outstanding customer service through inbound phone interactions .

Posted 10/17/2026full-timeCoppell • Texas • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective inbound phone interactions, assisting with policy servicing, and accurately documenting customer interactions. Proficient in navigating multiple systems to resolve inquiries and maintain high standards of quality and customer satisfaction.

Highest-signal resume keywords

Customer ServicePolicy ServicingAccurate DocumentationProblem ResolutionMulti-System Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy UpdatesBilling InquiriesInsurance Products ExplanationRecord MaintenanceCustomer Interaction Documentation

Soft Skills

Positive Customer ExperienceAttention to DetailAdaptability

Tools & Technologies

Company SystemsCall Center Software

Industry Keywords

Inbound Phone InteractionsCustomer SatisfactionScheduled ShiftsOvertime Availability

About the role

Key responsibilities & impact

Provide outstanding customer service through inbound phone interactions
Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions
Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative
Accurately document customer interactions and maintain detailed records in company systems
Research and resolve customer concerns while ensuring a positive customer experience
Navigate multiple systems simultaneously to access account information and complete transactions
Meet performance expectations related to quality, productivity, attendance, and customer satisfaction
Work scheduled shifts, including weekends, some holidays, and occasional overtime based on business needs

Requirements

What you’ll need

Ability to provide customer service through inbound phone interactions
Ability to assist with policy servicing requests, policy updates, billing inquiries, and general questions
Ability to explain insurance products, coverage information, and policy details within the scope of a non-licensed representative
Accurate documentation and record maintenance in company systems
Ability to research and resolve customer concerns
Ability to navigate multiple systems simultaneously
Ability to meet expectations for quality, productivity, attendance, and customer satisfaction
Ability to work scheduled shifts, including occasional overtime
Availability for 8-hour shifts any day of the week, including weekends and some holidays, between 7:30am and 12:30am EST
Ability to work in a secure call center workspace and take back-to-back calls on a computer

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Potential commission of up to $3 per hour if offered a sales role
Permanent position