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Interim Support Coordinator – Healthcare Customer Service
TEKsystems. Provide inbound support to patients, caregivers, and healthcare providers .
Posted 9/21/2026contractMorrisville • North Carolina • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare customer service and patient support, with a strong focus on program enrollment, reimbursement processes, and compliance. Proficient in managing patient case activities while delivering exceptional service and maintaining accurate records.
Highest-signal resume keywords
Healthcare Customer Service ExperienceReimbursement Processes KnowledgeMedical Billing ExperienceCRM Systems ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program EnrollmentReimbursement ProcessesMedical BillingPatient ServicesAttention to DetailProblem-SolvingDe-Escalation SkillsMultitaskingMedical Insurance TerminologyHealthcare Benefits Knowledge
Soft Skills
Strong CommunicationProblem-SolvingDe-Escalation Skills
Tools & Technologies
Microsoft Office ApplicationsCRM Systems
Industry Keywords
HealthcarePatient SupportContact CenterInsuranceCompliance
About the role
Key responsibilities & impact- Provide inbound support to patients, caregivers, and healthcare providers
- Assist with program enrollment, reimbursement processes, and affordability support
- Help patients access prescribed therapies by coordinating resources and services
- Support Care Coordinators and Reimbursement Specialists with patient case management activities
- Build relationships with patients and provider offices while delivering exceptional customer service
- Maintain accurate records and ensure compliance with program requirements
Requirements
What you’ll need- Healthcare customer service, contact center, insurance, reimbursement, medical billing, or patient services experience
- Strong communication, problem-solving, and de-escalation skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Knowledge of medical insurance terminology, healthcare benefits, and reimbursement processes preferred
- Proficiency with Microsoft Office applications
- Experience using CRM systems and handling multiple applications simultaneously
- Ability to work 40 hours per week on 5 consecutive days with 2 days off
- Ability to complete more than 5 weeks of onsite training in North Carolina
- Remote work following training requirements
Benefits
Comp & perks- Overtime paid at time-and-a-half for approved overtime
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)