ISP Support Technician

TEKsystems

. Respond to and resolve a high volume of IT support requests via phone, email, or chat .

Posted 11/2/2026contractRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting hardware and software issues, with a strong focus on customer service and support ticket management. Capable of working in a fast-paced environment while meeting key performance indicators.

Highest-signal resume keywords

Windows 10 ProficiencyTroubleshooting SkillsHelp Desk ExperienceA+ CertificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingSoftware InstallationOperating System Problem DiagnosisConnectivity Issue ResolutionUser Account ManagementSupport Ticket DocumentationKnowledge Base ContributionCall HandlingKPI Achievement

Soft Skills

Problem-SolvingAttention to DetailMultitaskingProfessional Communication

Certifications & Qualifications

A+Security+Network+CCNA

Industry Keywords

IT SupportCall CenterHelp DeskCustomer Complaints Resolution

About the role

Key responsibilities & impact

Respond to and resolve a high volume of IT support requests via phone, email, or chat
Handle password resets, software installations, and hardware troubleshooting
Diagnose and resolve basic hardware and software issues, operating system problems, connectivity issues, and user account management
Utilize and contribute to the internal knowledge base
Create, update, and close support tickets, documenting issues and resolutions
Provide positive and professional customer service
Troubleshoot and resolve customer complaints or concerns
Meet or exceed call handling time, quality assurance, and other assigned KPI targets
Perform other duties as assigned

Requirements

What you’ll need

Proficiency with Windows 10 and Windows 7
Strong troubleshooting and problem-solving skills
Experience in a call center or help desk environment
Ability to multitask and maintain attention to detail
Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
Ability to work from home with a hard-wired Ethernet connection; cable not provided
Associate degree or higher in Computer Science or a related IT field preferred for higher starting rate
Two or more certifications such as A+, Security+, Network+, or CCNA preferred for higher starting rate

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
PC, two monitors, headset, mouse, and keyboard provided