IT ServiceNow Request Administrator

TEKsystems

. Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow Service Catalog and Service Request Management, with a strong focus on low-code/no-code configuration, integration management, and adherence to SOx and FDIC audit policies. Proven ability to manage workflows, provide stakeholder support, and implement continuous improvement practices.

Highest-signal resume keywords

ServiceNow AdministrationIntegration ManagementITIL FamiliarityServiceNow Certified System AdministratorCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service CatalogLow-Code/No-Code ConfigurationCatalog ScriptingWorkflow ManagementUnit TestingSLA MonitoringProcess DocumentationIncident TroubleshootingRequest Fulfillment ProcessesIntegration Coordination

Soft Skills

Critical ThinkingProblem-SolvingCollaborationCustomer FocusProfessionalism

Tools & Technologies

ServiceNowSailPointWorkday

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL 4 FoundationServiceNow Service Portal Micro-Certification

Industry Keywords

SOx ComplianceFDIC AuditITIL PrinciplesService Request ManagementContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management
Manage user access, fulfillment workflows, catalog configurations, catalog items, forms, request fulfillment processes, and configuration records
Perform low-code/no-code configuration updates, limited catalog scripting, and integration management
Build and implement catalog updates, perform unit testing, and support solutions throughout their lifecycle
Manage request cancellations, communicate with requesters, provide submission guidance and status updates, and increase request priority when needed
Implement, monitor, and report on SLA and OLA adherence; design thresholds and provide reporting to fulfillment teams and leadership
Collaborate on integrations between ServiceNow and systems such as SailPoint and Workday
Troubleshoot and resolve service catalog incidents and improve processes to prevent recurrence
Provide stakeholder support, training, knowledge articles, documentation, reports, dashboards, scheduled reports, and queues
Perform daily tasks supporting service request flows while meeting SLAs
Maintain process documentation and flow diagrams
Promote service catalog best practices, continuous improvement, and reduction of technical debt
Ensure SOx and FDIC audit directives and policies are met; consult and work with auditors

Requirements

What you’ll need

Must live and work in one of Montana, Idaho, Washington, Utah, Wyoming, Colorado, Arizona, Nevada, or Texas
Associate degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
3 years of hands-on ServiceNow administration experience
5 years of IT experience troubleshooting and providing customer support
Experience supporting or coordinating integrations with external systems, such as SailPoint
Familiarity with the basic principles of ITIL
Preferred: Active ServiceNow Certified System Administrator (CSA) certification, or obtain within 6 months
Preferred: ITIL 4 Foundation
Preferred: ServiceNow Service Portal Micro-Certification
Ability to work independently without detailed, step-by-step instructions
Critical thinking, problem-solving skills, and sound judgment
Strong collaboration and teamwork skills
Customer focus, empathy, and professionalism
Ability to read and understand SOx and FDIC audit policies and adhere to directives

Benefits

Comp & perks

Medical, dental & vision
401(k)/Roth
Profit sharing (approximately a 10% bonus that goes directly to each person's 401k)
Yearly cash bonus based off of company performance (usually around 20%)
Basic/Supplemental Life & AD&D insurance
Short and long-term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)