IT ServiceNow Request Administrator

TEKsystems

. Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management .

Posted 10/28/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow Service Catalog and Service Request Management, with a strong focus on user access management, workflow configuration, and integration support. Proficient in ITIL principles and compliance with SOx and FDIC audit policies.

Highest-signal resume keywords

ServiceNow AdministrationIntegration ManagementITIL FamiliarityServiceNow Certified System AdministratorCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service CatalogWorkflow ConfigurationNo-Code/Low-Code ConfigurationCatalog Client ScriptsSLA MonitoringReport CreationProcess DocumentationTroubleshootingIntegration CoordinationKnowledge Article Creation

Soft Skills

Critical ThinkingProblem-SolvingCollaborationCustomer FocusProfessionalism

Tools & Technologies

ServiceNowSailPointWorkdayVisioDashboards

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL 4 FoundationServiceNow Service Portal Micro-Certification

Industry Keywords

SOx ComplianceFDIC Audit PoliciesITIL PrinciplesService Request ManagementUser Access Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management
Manage user access, fulfillment workflows, catalog configurations, catalog items, forms, workflows, request fulfillment processes, documentation, and related configuration records
Provide basic no-code/low-code configuration updates, limited Catalog Client Scripts, and integration management
Support request cancellations, communicate with requesters, provide step-by-step submission guidance, status updates, and priority changes
Implement, monitor, and report on SLA and OLA processes and adherence
Collaborate with internal teams and vendors on integrations between ServiceNow, SailPoint, Workday, and other systems
Troubleshoot and resolve service catalog incidents and improve processes to prevent recurrence
Provide stakeholder support, training, guidance, and ongoing assistance to requesters, approvers, and fulfillers
Create and maintain knowledge articles, training courses, process documentation, Visio diagrams, and flow diagrams
Perform daily tasks supporting service request flows and meeting SLAs
Create or update reports, dashboards, scheduled reports, and queues
Ensure work products comply with SOx and FDIC audit policies and consult with auditors
Collaborate with Business Analysts, Testers, Developers, Product Owners, Architects, leadership, and other stakeholders throughout solution lifecycles

Requirements

What you’ll need

Candidate must live and work in one of the approved states: Montana, Idaho, Washington, Utah, Wyoming, Colorado, Arizona, Nevada, or Texas
Associate degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
3 years of hands-on ServiceNow administration experience
5 years of IT experience troubleshooting and providing customer support
Experience supporting or coordinating integrations with external systems, such as SailPoint
Familiarity with the basic principles of ITIL
Active ServiceNow Certified System Administrator (CSA) certification, or ability to obtain within 6 months (preferred)
ITIL 4 Foundation (preferred)
ServiceNow Service Portal Micro-Certification (preferred)
Ability to work independently without detailed, step-by-step instructions
Critical thinking, problem-solving skills, and sound judgment
Strong collaboration and teamwork skills
Customer focus, empathy, and professionalism
Knowledge of SOx and FDIC audit policies and compliance with applicable directives

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
Profit sharing (approximately a 10% bonus that goes directly to each person's 401k)
Yearly cash bonus based off of company performance (usually around 20%)
Many other benefits
Permanent position