IT ServiceNow Request Administrator

TEKsystems

. Oversee the company’s ServiceNow service catalog and serve as subject matter expert for Service Catalog and Service Request Management .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow Service Catalog and Service Request Management, with a strong focus on user access management, workflow configuration, and integration with external systems. Proficient in ITIL principles and capable of providing governance oversight while ensuring compliance with audit standards.

Highest-signal resume keywords

ServiceNow AdministrationIntegration ManagementITIL FamiliarityServiceNow Certified System AdministratorCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service CatalogNo-Code/Low-Code ConfigurationBasic ScriptingWorkflow ManagementUnit TestingSLA/OLA ManagementProcess DocumentationTroubleshootingRequest Fulfillment ProcessesGovernance Oversight

Soft Skills

Critical ThinkingProblem-SolvingCollaborationCustomer-FocusPrioritization

Tools & Technologies

ServiceNowSailPointWorkdayVisioDashboards

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL 4 FoundationServiceNow Service Portal Micro-Certification

Industry Keywords

ITILSOxFDIC Audit PoliciesService Request ManagementService Catalog Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the company’s ServiceNow service catalog and serve as subject matter expert for Service Catalog and Service Request Management
Manage user access, fulfillment workflows, catalog configurations, catalog items, forms, workflows, request fulfillment processes, documentation, and configuration records
Perform basic no-code/low-code configuration updates, limited scripting, and integration management
Design effective solutions balancing business needs and technical debt; build and implement catalog updates; perform unit testing; support solutions throughout their lifecycle
Manage request cancellations, communicate with requesters, provide submission guidance and status updates, adjust request priorities, and implement SLA/OLA management
Monitor and report on SLA/OLA adherence, communicate with stakeholders, and design threshold-based actions
Collaborate with internal teams and vendors on integrations between ServiceNow and systems such as SailPoint and Workday
Troubleshoot and resolve service-catalog incidents, improve processes, and prevent recurring issues
Provide stakeholder support, training, and ongoing guidance to requesters, approvers, and fulfillers
Create and maintain knowledge articles, training courses, process documentation, Visio diagrams, reports, dashboards, scheduled reports, and queues
Perform daily tasks supporting service-request flows while meeting SLAs
Provide governance oversight, ensure standards and audit directives are met, and consult with auditors on relevant subject matter

Requirements

What you’ll need

Must live and work in one of Montana, Idaho, Washington, Utah, Wyoming, Colorado, Arizona, Nevada, or Texas
Associate Degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
3 years of hands-on ServiceNow administration experience
5 years of IT experience troubleshooting and providing customer support
Experience supporting or coordinating integrations with external systems, such as SailPoint
Familiarity with the basic principles of ITIL
Preferred: Active ServiceNow Certified System Administrator (CSA) certification, or ability to obtain within 6 months
Preferred: ITIL 4 Foundation
Preferred: ServiceNow Service Portal Micro-Certification
Ability to work independently without detailed, step-by-step instructions
Critical thinking, problem-solving, sound judgment, prioritization, and customer-focus skills
Strong collaboration and teamwork skills
Knowledge of SOx and FDIC audit policies and ability to adhere to directives

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Profit sharing (approximately a 10% bonus that goes directly to each person's 401k)
Yearly cash bonus based off of company performance (usually around 20%)
Many other benefits