IT ServiceNow Request Administrator

TEKsystems

. Oversee the company's ServiceNow service catalog and serve as subject matter expert for Service Catalog and Service Request Management .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow Service Catalog and Service Request Management, with a strong focus on user access management, fulfillment workflows, and SLA processes. Proficient in no-code/low-code configurations and integration management, while promoting best practices and continuous improvement.

Highest-signal resume keywords

ServiceNow AdministrationIntegration ManagementSLA ImplementationITIL FamiliarityCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service CatalogNo-Code/Low-Code ConfigurationCatalog ScriptingWorkflow ManagementIncident TroubleshootingProcess DocumentationReporting and DashboardsSLA MonitoringConfiguration ManagementUser Access Management

Soft Skills

Critical ThinkingProblem-SolvingCollaborationTeamworkStakeholder Communication

Tools & Technologies

ServiceNowSailPointWorkday

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL 4 FoundationServiceNow Service Portal Micro-Certification

Industry Keywords

ITIL PrinciplesSOx ComplianceFDIC Audit PoliciesService Request ManagementContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the company's ServiceNow service catalog and serve as subject matter expert for Service Catalog and Service Request Management
Manage user access, fulfillment workflows, catalog configurations, catalog items, forms, workflows, request fulfillment processes, and configuration records
Perform basic no-code/low-code configuration updates, limited catalog scripting, and integration management
Implement and support SLA and OLA processes, including monitoring, reporting, stakeholder communication, and threshold design
Collaborate on integrations between ServiceNow and systems such as SailPoint and Workday
Troubleshoot and resolve service catalog incidents and improve processes to prevent recurrence
Support stakeholders by answering questions, providing guidance, training, and troubleshooting
Create and maintain knowledge articles, training materials, process documentation, flow diagrams, reports, dashboards, scheduled reports, and queues
Perform daily operational tasks to ensure requests flow properly and meet SLAs
Coordinate with Business Analysts, Testers, Developers, Product Owners, Architects, leadership, vendors, and other stakeholders
Promote service catalog best practices, continuous improvement, technical debt reduction, governance, and user experience improvements
Adhere to SOx and FDIC audit policies and directives

Requirements

What you’ll need

Associate Degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
3 years hands-on ServiceNow administration experience
5 years of IT experience troubleshooting and providing customer support
Experience supporting or coordinating integrations with external systems, such as SailPoint
Familiarity with the basic principles of ITIL
Preferred: Active ServiceNow Certified System Administrator (CSA) certification, or obtain within 6 months
Preferred: ITIL 4 Foundation
Preferred: ServiceNow Service Portal Micro-Certification
Must live and work in one of the approved states: Montana, Idaho, Washington, Utah, Wyoming, Colorado, Arizona, Nevada, or Texas
Ability to work independently without detailed, step-by-step instructions
Critical thinking, problem-solving skills, and sound judgment
Strong collaboration and teamwork skills

Benefits

Comp & perks

Medical, dental & vision
401(k)/Roth
Profit sharing (approximately a 10% bonus that goes directly to each person's 401k)
Yearly cash bonus based off of company performance (usually around 20%)
Basic/Supplemental Life & AD&D insurance
Short and long-term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)