IT ServiceNow Request Administrator

TEKsystems

. Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow Service Catalog and Service Request Management, with a strong focus on no-code/low-code configurations, integration management, and adherence to SLA and OLA processes. Proficient in creating documentation, knowledge articles, and reports while ensuring compliance with SOx and FDIC audit policies.

Highest-signal resume keywords

ServiceNow AdministrationIntegration ManagementSLA and OLA ProcessesITIL FamiliarityServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service CatalogNo-Code/Low-Code ConfigurationCatalog ScriptingTroubleshootingReport CreationWorkflow ManagementProcess DocumentationIntegration CoordinationUser Access ManagementService Request Fulfillment

Soft Skills

Critical ThinkingProblem-SolvingCollaborationTeamworkCommunication

Tools & Technologies

ServiceNowSailPointWorkDayVisio

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL 4 FoundationServiceNow Service Portal Micro-Certification

Industry Keywords

SOx ComplianceFDIC Audit PoliciesITIL PrinciplesService Catalog Best PracticesContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the company's ServiceNow service catalog and serve as the subject matter expert for Service Catalog and Service Request Management
Manage user access, fulfillment workflows, catalog configurations, catalog items, forms, workflows, request fulfillment processes, documentation, and configuration records
Perform basic no-code/low-code configuration updates, limited catalog scripting, and integration management
Implement and support SLA and OLA processes, including monitoring, reporting, adherence communication, and threshold design
Collaborate with internal teams and vendors on integrations between ServiceNow and systems such as SailPoint and WorkDay
Troubleshoot and resolve service-catalog-related incidents and improve processes to prevent recurrence
Support stakeholders and requesters by answering questions, providing guidance, training, status updates, and troubleshooting
Create and maintain knowledge articles, training materials, process documentation, flow diagrams, and Visio diagrams
Perform daily tasks supporting Service Request flows while meeting SLAs
Create or update reports, dashboards, scheduled reports, and queues
Promote service catalog best practices, continuous improvement, reduced technical debt, governance, and user experience
Read, understand, and comply with SOx and FDIC audit policies and consult with auditors as needed

Requirements

What you’ll need

Candidate must live and work in one of the approved states: Montana, Idaho, Washington, Utah, Wyoming, Colorado, Arizona, Nevada, or Texas
Associate degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
3 years of hands-on ServiceNow administration experience
5 years of IT experience troubleshooting and providing customer support
Experience supporting or coordinating integrations with external systems, such as SailPoint
Familiarity with the basic principles of ITIL
Active ServiceNow Certified System Administrator (CSA) certification preferred, or obtain within 6 months
ITIL 4 Foundation preferred
ServiceNow Service Portal Micro-Certification preferred
Ability to work independently without detailed, step-by-step instructions
Critical thinking, problem-solving skills, and sound judgment
Strong collaboration and teamwork skills
Must read and understand SOx and FDIC audit policies and adhere to all directives

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Profit sharing (approximately a 10% bonus that goes directly to each person's 401k)
Yearly cash bonus based off of company performance (usually around 20%)
Many other benefits