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TEKsystems

Medical Customer Service Representative

TEKsystems

. Serve as the main point of contact for patients .

Posted 11/5/2026contractRemote • New York • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and service, with a strong understanding of healthcare and insurance processes. Proficient in managing multiple systems and tasks while providing exceptional support to patients.

Highest-signal resume keywords
Healthcare KnowledgePatient Access ExperienceEMR and Epic ProficiencyMedical Scheduling ExperienceAbility to Read EOBs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient RegistrationMedical TerminologyPayment ProcessingPayment Plan SetupPatient IntakeEOB Assistance
Soft Skills
MultitaskingCommunication
Tools & Technologies
EMREpic
Industry Keywords
HealthcareInsurancePatient Service

About the role

Key responsibilities & impact
  • Serve as the main point of contact for patients
  • Answer 45+ calls per day from patients
  • Take payments over the phone
  • Help patients set up payment plans
  • Read EOBs and assist patients with inquiries
  • Work within multiple systems simultaneously while juggling multiple tasks

Requirements

What you’ll need
  • Intermediate-level experience
  • Healthcare and insurance knowledge
  • Patient access and patient service experience
  • Knowledge of medical terminology
  • Experience with EMR and Epic
  • Experience with patient intake and patient registration
  • Experience with medical scheduling
  • Ability to read EOBs and assist patients with inquiries
  • Ability to work within multiple systems simultaneously and manage multiple tasks
  • Ability to work Monday–Friday, 8:00–4:30 EST

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for the employee and dependents
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)