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TEKsystems

Member Services Representative

TEKsystems

. Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, structured contact center operation .

Posted 11/6/2026contractNorth Richland Hills • Texas • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong product knowledge and active listening skills to enhance member experience in a structured contact center environment. Capable of performing transactions across various financial products while ensuring optimal customer service.

Highest-signal resume keywords
Product KnowledgeActive ListeningCustomer ServiceMultiple-System AdaptabilityTransaction Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Transaction ProcessingFinancial Products KnowledgeCustomer Inquiry ResponseAccount Management
Soft Skills
Engagement MethodsPositive Member Interaction
Tools & Technologies
High-Speed Internet ConnectionEthernet CablesRouter Configuration
Industry Keywords
Contact Center OperationMember ExperienceConsumer LoansCredit CardsIRAs

About the role

Key responsibilities & impact
  • Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, structured contact center operation
  • Provide information about the client's products and services
  • Demonstrate product knowledge, active listening, multiple-system adaptability, and engagement methods to ensure optimal member experience and customer service
  • Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Advise members about other products and services that may fit their needs
  • Provide opportunities for positive member interaction

Requirements

What you’ll need
  • Must live within a 60 mile radius of Dallas, TX
  • High-speed internet connection with at least 100 Mbps download and 25 Mbps upload
  • Private internet connection (not shared internet service)
  • Ability to hard-wire two Ethernet cables into the router
  • Must provide a photo of the back of the router showing two available Ethernet ports for consideration
  • Quiet, secluded home workspace
  • Ability to work a five-day, eight-hour schedule between Sunday and Saturday, from 11:30 a.m. to 12 a.m. CST

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for the employee and dependents
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)