Member Services Representative

TEKsystems

. Schedule appointments and assist members with scheduling office visits with primary care providers .

Posted 9/15/2026contractRemote • Texas • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing medical records and coordinating with vendors while ensuring accurate member and provider information. Proficient in electronic medical record systems and Excel for processing supplemental medical records requests.

Highest-signal resume keywords

Electronic Medical Record SystemsExcel ProficiencyCustomer Service OrientationChart Collection CoordinationVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ProcessingData EntryChart RetrievalDemographic UpdatesOutbound Phone Outreach

Soft Skills

CommunicationProblem-SolvingOrganizational Skills

Industry Keywords

Medical HistoriesProvider InformationVendor PendsSupplemental Medical RecordsAppointment Scheduling

About the role

Key responsibilities & impact

Schedule appointments and assist members with scheduling office visits with primary care providers
Gather medical histories and updated member and provider information
Collect and process medical records from providers
Coordinate chart collection with vendors
Conduct outbound phone calls to provider groups to request medical records
Retrieve charts from electronic medical record systems
Compile medical records for coding parties
Complete supplemental medical records requests using Excel files
Provide updated member and provider information to vendors
Direct medical record requests to the responsible party
Resolve outstanding vendor pends by updating demographics and addressing chart load issues
Follow up on member appointments and designated tasks
Assist with ad hoc requests

Requirements

What you’ll need

Customer service-oriented phone outreach to provider groups
Minimum productivity goal for Pends of 30/10, including at least 30 calls per day
Experience or ability to use electronic medical record systems
Ability to complete supplemental medical records requests using Excel files
Ability to update member and provider demographics
Ability to work with vendors on chart collection and chart load issues
Ability to resolve outstanding vendor pends in a timely manner

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)