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Operations Support Coordinator
TEKsystems. Act as the primary support contact for technicians and contractor partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving and multitasking abilities while maintaining accurate records and case documentation. Collaborates effectively with multiple departments to deliver a professional, solutions-focused customer experience.
Highest-signal resume keywords
Problem-SolvingMultitaskingRecord MaintenanceCollaborationCustomer Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Detail-OrientedSolutions-Focused
Industry Keywords
Service-Related InquiriesCase DocumentationProject SupportTroubleshootingFast-Paced Environment
About the role
Key responsibilities & impact- Act as the primary support contact for technicians and contractor partners
- Manage inbound calls and service-related inquiries
- Investigate issues, troubleshoot challenges, and coordinate resolutions
- Maintain accurate records and case documentation
- Partner with multiple departments to ensure timely project support
- Escalate urgent matters and help drive successful outcomes
- Deliver a professional, solutions-focused customer experience
Requirements
What you’ll need- Must live within commuting distance of Albany, NY
- Initial training and occasional business needs require in-person attendance at the Albany office
- Monday-Friday availability, 8:30 AM-5:00 PM
- Problem-solving and multitasking ability
- Ability to investigate issues, troubleshoot challenges, and coordinate resolutions
- Ability to maintain accurate records and case documentation
- Ability to collaborate with multiple departments
- Detail-oriented and able to thrive in a fast-paced environment
Benefits
Comp & perks- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)