Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
TEKsystems

Retirement Benefits Call Center Representative

TEKsystems

. Provide customer service assistance regarding Pension and Health & Welfare plans .

Posted 10/7/2026contractRemote • New York • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service for Pension and Health & Welfare plans, with a strong focus on communication, detail orientation, and proficiency in Microsoft Office. Capable of maintaining accurate records and developing effective relationships with diverse stakeholders.

Highest-signal resume keywords
Customer Service AssistanceBenefits AdministrationCall Center ExperienceMicrosoft Office ProficiencyExcellent Communication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Benefits EnrollmentPension BenefitsRecord KeepingReport PreparationSystem Changes
Soft Skills
Detail OrientedFlexibilityRelationship Building
Industry Keywords
Health & Welfare PlansDiocesan PersonnelClient Service Representatives

About the role

Key responsibilities & impact
  • Provide customer service assistance regarding Pension and Health & Welfare plans
  • Maintain high standards of quality in customer interactions and transactions
  • Suggest opportunities for improvement and support execution of improvements
  • Accept and resolve benefit plan inquiries from participants, retirees, beneficiaries, company personnel, and Diocesan personnel
  • Refer the most complex issues to senior department members
  • Use systems and department resources to research information and answer questions
  • Document all activity and maintain accurate records of referrals
  • Make and document system changes, corrections, and other actions within delegated authority
  • Respond to webmail inquiries within delegated authority
  • Prepare accurate, fully researched reports and similar documents
  • Develop effective relationships with internal and external customers
  • Assist Client Service Representatives and department staff with administrative and processing tasks
  • Send correspondence, paperwork, and forms to plan participants and sponsoring employers
  • Assist in training new and temporary staff

Requirements

What you’ll need
  • 2 years of call center experience in benefits enrollment/benefits administration or retirement/pension benefits
  • Excellent communication skills
  • Detail oriented
  • Microsoft Office proficient
  • Flexibility to work between 8 AM and 8 PM EST, Monday–Friday, with an assigned 8-hour shift