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Retirement Benefits Call Center Representative
TEKsystems. Provide customer service assistance regarding Pension and Health & Welfare plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service for Pension and Health & Welfare plans, with a strong focus on communication, detail orientation, and proficiency in Microsoft Office. Capable of maintaining accurate records and developing effective relationships with clients and colleagues.
Highest-signal resume keywords
Customer Service AssistanceBenefits AdministrationCall Center ExperienceMicrosoft Office ProficiencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits EnrollmentPension BenefitsDocument ManagementReport PreparationProblem Resolution
Soft Skills
Detail OrientedFlexibilityRelationship Building
Industry Keywords
Pension PlansHealth & Welfare PlansClient ServiceAdministrative SupportCall Center Operations
About the role
Key responsibilities & impact- Provide customer service assistance regarding Pension and Health & Welfare plans
- Maintain high standards of quality in customer interactions and transactions
- Suggest opportunities for improvement and support execution of improvements
- Handle benefit plan inquiries from plan participants, retirees, beneficiaries, company personnel, and Diocesan personnel
- Resolve questions and problems, referring only the most complex issues
- Use systems and department resources to research and answer questions
- Document activity and maintain accurate referral records
- Process and document changes, corrections, and other actions in systems within delegated authority
- Respond to web mail inquiries within delegated authority
- Prepare accurate, fully researched reports and related documents
- Develop effective relationships with external customers and employees across locations or functional areas
- Assist Client Service Representatives and department staff with administrative and processing tasks
- Send correspondence, paperwork, and forms to plan participants and sponsoring employers
- Assist in training new and temporary staff
Requirements
What you’ll need- 2 years of call center experience in benefits enrollment/benefits administration or retirement/pension benefits
- Excellent communication skills
- Detail oriented
- Microsoft Office proficient
- Flexibility to work an assigned 8-hour shift between 8 AM and 8 PM EST, Monday–Friday