FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Sales Support Representative
TEKsystems. Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order processing, billing management, and customer account maintenance within ERP and CRM systems. Proficient in Microsoft Excel for data analysis and reporting, with strong attention to detail and effective communication skills.
Highest-signal resume keywords
Order ProcessingBilling ManagementERP System ExperienceMicrosoft Excel ProficiencyCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingBilling ManagementData EntryContract ManagementInvoicingAccount ManagementRenewal ProcessingCustomer Account MaintenanceReportingReconciliation
Soft Skills
Attention to DetailProfessional CommunicationCollaborationIndependent WorkCustomer Interaction
Tools & Technologies
Microsoft Dynamics AX/D365SalesforceServiceNextERP SystemsCRM Systems
Industry Keywords
B2B EnvironmentService ContractsPurchase OrdersMaintenance AgreementsWarranties
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish
- Manage billing and invoicing for service contracts, professional services, software assurance, and time-and-material service calls
- Enter and maintain accurate order, billing, customer, and service information within ERP and service platforms
- Prepare renewal quotes and process contract renewals
- Maintain accurate customer account information and install-base records
- Respond to customer questions by phone and email regarding contracts, billing, renewals, and account updates
- Conduct occasional outbound follow-up with existing customers regarding expired or upcoming service agreements; no cold calling required
- Assist with billing discrepancies and credit disputes
- Coordinate internally to support service work orders and technician dispatch
- Support Account Managers and other internal teams with administrative and account-related requests
- Use Excel to maintain trackers, perform reconciliations, analyze information, and support reporting
- Maintain a high level of accuracy when processing purchase orders, invoices, contracts, and customer information
- Attend initial onsite training, occasional onsite refresher training, quarterly meetings, and office events as required
Requirements
What you’ll need- 3-5 years of professional business experience in sales support, order processing, billing, customer service, account management, or a related area
- Previous experience working in a B2B environment strongly preferred
- Hands-on experience entering and processing orders, invoices, or account information within an ERP or CRM system
- Experience with Microsoft Dynamics AX/D365, Salesforce, ServiceNext, or similar platforms preferred
- Strong Microsoft Excel skills, including formulas, lookups, pivot tables, trackers, reconciliations, or reporting
- Strong attention to detail, particularly when working with invoices, purchase orders, contracts, and data entry
- Professional written and verbal communication skills
- Comfortable communicating with customers by both email and phone
- Ability to manage multiple systems and applications throughout the workday
- Comfortable working independently in a remote environment while collaborating with a larger team
- Candidates should live within approximately 45-60 minutes of Rochester, NY
- College degree preferred, but not required
Benefits
Comp & perks- Company equipment will be provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Fully remote day-to-day work after initial training
- Consistent Monday-Friday daytime schedule
- Gain experience working with ERP, CRM, billing, order management, and service platforms
- Opportunity to build experience in sales operations, account management, and order-to-billing processes