Service Resolution Specialist

TEKsystems

. Serve as a trusted resource for contractors and technicians requiring support .

Posted 10/17/2026contractAlbany • New York • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while managing inquiries and providing solutions. Capable of collaborating across departments to enhance operational processes and deliver exceptional customer service.

Highest-signal resume keywords

Customer Experience ManagementIssue ResolutionCase DocumentationCross-Department CollaborationTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganizedResourcefulService-Oriented

Industry Keywords

Contractor SupportTechnician SupportInbound Inquiry ManagementOperational ProcessesRecord Maintenance

About the role

Key responsibilities & impact

Serve as a trusted resource for contractors and technicians requiring support
Manage inbound inquiries and provide timely, accurate solutions
Investigate and resolve service-related issues
Document case activity and maintain detailed records
Collaborate across departments to ensure efficient issue resolution
Prioritize urgent requests while balancing multiple responsibilities
Deliver a professional customer experience on every interaction
Support operational processes and partner with professionals across multiple teams

Requirements

What you’ll need

Must live within commuting distance of Albany, NY
Must attend initial training and occasional business needs in person at the Albany office
Monday-Friday availability, 8:30 AM-5:00 PM
Ability to support contractors and technicians
Ability to manage inbound inquiries and provide timely, accurate solutions
Ability to investigate and resolve service-related issues
Ability to document case activity and maintain detailed records
Ability to collaborate across departments
Ability to prioritize urgent requests while balancing multiple responsibilities
Organized, resourceful, and service-oriented

Benefits

Comp & perks

Equipment provided
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Potential future advancement opportunities