Spanish Bilingual Customer Service Representative

TEKsystems

. Handle a high volume of inbound and outbound customer calls .

Posted 10/24/2026contractRemote • Florida • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of calls while maintaining a positive customer experience. Proficient in both Spanish and English, with a focus on resolving insurance-related issues and adhering to compliance guidelines.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceCall Center ExperienceProblem-Solving SkillsCRM System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Issue ResolutionDocumentation ManagementTyping Speed (30 WPM)Policy VerificationCall Handling

Soft Skills

Strong CommunicationPositive AttitudeProfessional Phone PresenceIndependenceAdaptability

Tools & Technologies

CRM SystemsWeb-Based Systems

Industry Keywords

Insurance Industry ExperienceCustomer SupportPerformance MetricsCompliance GuidelinesQuality Standards

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls
Resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns
Contact insurance providers to verify policy information and obtain required documentation
Explain insurance requirements and next steps to customers
Document customer interactions and updates in internal systems
Leave professional, scripted messages when customers or insurance representatives are unavailable
Follow established procedures, compliance guidelines, and quality standards
Meet productivity, attendance, and performance expectations
Maintain a positive, professional customer experience
Participate in classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support

Requirements

What you’ll need

Fluent in both Spanish and English (written and verbal)
High school diploma or equivalent
Minimum of 1 year of customer service experience
Experience in call center, retail, hospitality/restaurant, office support, data entry, or other customer-facing environments
Ability to type at least 30 words per minute
Strong communication and problem-solving skills
Comfortable spending the majority of the workday on the phone
Ability to work independently in a remote environment
Positive attitude and professional phone presence
Stable work history
Must successfully complete a training assessment to transition into the assigned schedule
Preferred: previous call center experience
Preferred: experience handling a high volume of calls
Preferred: customer support or customer service background
Preferred: experience working with CRM or web-based systems
Preferred: financial services or insurance industry experience
Preferred: experience working with scripts and performance metrics

Benefits

Comp & perks

Paid comprehensive training program
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)