Support Coordinator – Healthcare

TEKsystems

. Provide inbound phone support to patients, caregivers, providers, Care Coordinators, and Reimbursement Case Managers .

Posted 9/21/2026contractRemote • North Carolina • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient advocacy, healthcare reimbursement processes, and effective communication with patients and providers. Proficient in managing complex cases while maintaining compliance with healthcare standards and regulations.

Highest-signal resume keywords

Medical Insurance TerminologyHealthcare BillingCustomer Relationship Management (CRM) SoftwareProblem-Solving SkillsEmpathetic Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Support Program ServicesReimbursement ProcessesPharmaceutical Benefit ProcessesMedical Benefit ProcessesMulti-System Computer ExperienceCall Management SkillsTelephony CommunicationsRecord MaintenanceAttention to DetailDynamic Environment Adaptability

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsTeam CollaborationEmpathy

Tools & Technologies

Microsoft ProductsMulti-Line Telephone SystemsContact Center Software

Industry Keywords

Patient AdvocacyHealthcare ProvidersEligibility and EnrollmentConfidentiality and PrivacyPharmacovigilance

About the role

Key responsibilities & impact

Provide inbound phone support to patients, caregivers, providers, Care Coordinators, and Reimbursement Case Managers
Coordinate resources, exchange information, and facilitate delivery of Patient Support Program services
Serve as a program representative and advocate regarding eligibility, enrollment, reimbursement, affordability support, and therapy access
Support healthcare providers through ongoing communication and relationship development
Partner with prescribers and patients to remove non-clinical barriers to prescribed therapy access
Explain benefits offered by private/commercial and government payers, including Medicare, Medicaid, VA, and DOD
Liaise with client contacts, Program Management, healthcare providers, and manufacturers
Maintain records according to applicable standards and regulations
Establish relationships and maintain rapport with patients and healthcare providers
Follow program guidelines, SOPs, call guides, and other program materials
Escalate complex cases according to policy and procedures
Communicate with the Program Manager and client regarding patient status, prescriber feedback, satisfaction, and program effectiveness
Improve patient outcomes through advocacy, communication, education, and service facilitation
Understand patient health and disease states
Maintain ethical conduct regarding confidentiality and privacy
Identify and report pharmacovigilance information, including adverse events, as required
Complete training deadlines and follow corporate policies and SOPs
Perform additional assigned tasks or projects

Requirements

What you’ll need

Associate or Bachelor’s degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment
Ability to communicate effectively both orally and in writing
Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience
Excellent problem-solving and decision-making skills required
Strong organizations skills, including attention to detail and committed follow-through in communication with patients, providers and internal stakeholders
Willingness to work in a dynamic, fast-paced environment and ability to multitask
Empathetic listening skills for interacting effectively with patients and providers
Strong call management skills including de-escalation and soft skills
Punctual, reliable with strong attendance record
Strong interpersonal skills and ability to work independently and as part of a team
Proficient with Microsoft products
Customer Relationship Management (CRM) software experience
Multi-line telephone experience
Multi-system computer experience, including use of multiple applications simultaneously
Contact center experience
Pharmaceutical benefit processes experience (≤1 year)
Medical benefit processes experience (≤1 year)
Telephony and/or email communications with patients, physician’s offices, and specialty pharmacies

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)