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TEKsystems

Utility Customer Service Representative

TEKsystems

. Handle 50+ inbound calls daily .

Posted 10/28/2026contractRemote • North Carolina • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively handling inbound calls, resolving issues, and documenting interactions. Proficient in utilizing CX1/NICE and Cargas systems while maintaining flexibility to support peak business needs.

Highest-signal resume keywords
Customer Service ExperienceProblem ResolutionStrong Communication SkillsMicrosoft Office 365 ProficiencyBilingual Spanish Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsProblem-Solving SkillsFlexibility
Tools & Technologies
CX1/NICECargas Systems
Industry Keywords
Inbound CallsBilling AssistancePaymentsDeliveriesEmergency Requests

About the role

Key responsibilities & impact
  • Handle 50+ inbound calls daily
  • Assist customers with billing, payments, deliveries, and emergency requests
  • Provide exceptional customer service and problem resolution
  • Document customer interactions accurately
  • Utilize CX1/NICE and Cargas systems
  • Support increased call volumes during peak season (December-February)

Requirements

What you’ll need
  • Previous customer service experience required
  • Strong communication, listening, and problem-solving skills
  • Proficiency with Microsoft Office 365 and basic office technology
  • Ability to work independently in a remote environment
  • Must be flexible and available to support business needs during peak periods
  • Spanish bilingual skills are a plus

Benefits

Comp & perks
  • Overtime opportunities, including weekends and storm support
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for the employee and dependents
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)