Customer Success Specialist II

. Operate under the guidance of the Sr.

Posted 10/15/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Tools & technologies

ERP

Key responsibilities & impact

Operate under the guidance of the Sr. Manager of Customer Operations
Provide customer support addressing disputes and satisfaction issues
Maintain customer satisfaction through dispute resolution and reporting
Support customers and internal teams
Lead account audits to identify risks, opportunities, and trends in account data
Advise internal stakeholders on insights and recommendations
Design and deliver advanced customer reports providing actionable intelligence
Oversee change order and amendment management across contracts, billing, internal systems, and fleet data
Liaise between cross-functional teams to drive operational excellence
Resolve complex billing disputes and inquiries through root cause analysis and long-term resolution
Guide internal stakeholders on customer communication and escalation management
Develop and execute strategic customer success plans for at-risk accounts
Partner with sales and support leadership on critical recovery initiatives
Manage end-of-life program execution, including stakeholder coordination, contract adjustments, communication, and asset decommissioning
Conduct proactive customer health monitoring to identify service gaps and reduce churn risk
Recommend and implement continuous improvement initiatives with product and support teams
Provide subject-matter expertise, strategic planning, and coordination on special projects and cross-functional initiatives

What you’ll need

Bachelor's degree in Business Administration, Project Management, or a related field
Strong analytical and problem-solving skills
Data-driven approach to drive effectiveness
Project management abilities, including prioritizing tasks and managing multiple projects simultaneously
Proficiency in data analysis tools and project management
Effective communication and presentation skills
Ability to convey complex ideas clearly
Demonstrated experience managing customer relationships and driving retention or satisfaction initiatives
Strong conflict resolution and escalation management skills
Focus on client retention and satisfaction
Experience working within technology platforms, CRM and ERP systems, or SaaS environments preferred
Salesforce and SalesPad experience preferred
Identity and credential verification required as part of the hiring process
Applicants must provide truthful information; falsification results in disqualification

Comp & perks