Nurse Member Advocate

Teladoc Health

. Partner with the cross-functional clinical team to develop and manage cases, care plans, and treatment plans .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $78,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical knowledge and case management skills, effectively coordinating care plans and treatment processes while ensuring compliance with regulations. Proficient in utilizing technology for member support and communication, with a focus on member satisfaction and quality of care.

Highest-signal resume keywords

Compact RN LicenseCase Management ExperienceAcute Care ExperienceStrong Clinical KnowledgeBilingual Spanish Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementPrimary CareHealth-History Intake AssessmentsClinical SummariesTreatment Decision SupportPrescription Issue ResolutionCare Plan DevelopmentMedical Data DocumentationCompliance with Privacy LegislationMember Health Coaching

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsMultitasking SkillsAbility to Work Independently

Tools & Technologies

Proprietary DatabaseMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Compact RN LicenseBSN Preferred

Industry Keywords

Acute CareMed-Surg BackgroundPreventative CareEpisodic CareService StandardsMember SatisfactionClinical SupportReferral Processes

About the role

Key responsibilities & impact

Partner with the cross-functional clinical team to develop and manage cases, care plans, and treatment plans
Document cases accurately and identify relevant medical data
Communicate clearly with members and internal and external partners
Coordinate primary and preventative care, episodic care, expert medical opinion, and other service lines
Conduct comprehensive health-history intake assessments and direct members to appropriate service lines
Set member expectations for each care process
Resolve prescription issues within established protocols and turnaround times
Maintain Outlook availability for member visits and follow-ups
Use the proprietary database to connect members with Teladoc Health and external physicians
Complete internal and external referrals when appropriate
Conduct member health coaching and provide treatment decision support using educational materials and videos
Review complex medical issues and ensure accurate clinical summaries, reports, and care plans
Provide clinical support and guidance to support staff
Ensure compliance with established processes, privacy legislation, and regulations
Meet service standards for case progression speed, quality, and member satisfaction
Support additional projects as needed

Requirements

What you’ll need

Compact RN license required
Currently authorized to work in the United States without visa sponsorship now or in the future
Schedule: 12:30–9pm EST Monday–Friday, with occasional Saturday rotation of 8am–4:30pm EST
Ability to work evening shifts and weekend coverage
Case Management and Primary Care experience preferred
5 years of recent acute care experience preferred
Med-surg background preferred
Strong clinical knowledge base
Excellent written and verbal communication skills
Strong interpersonal, organizational, and multitasking skills
Ability to work independently and recognize when escalation is warranted
Proficiency with Microsoft Word, Excel, Outlook, and technology/software
Spanish bilingual ability is a plus
BSN preferred
The posting states that the listed qualifications, knowledge, experience, and/or background are expected but not required

Benefits

Comp & perks

Performance bonus eligibility
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Benefits program for employees and families, subject to eligibility requirements
Teladoc Health equipment provided at no charge
Career growth and development opportunities
Inclusive workplace and employee community