Principal Product Manager, Member Experience

Teladoc Health

. Own the vision and strategy for the core member software experience across the full care journey .

Posted 10/15/2026full-timeRemote • United StatesLead💰 $200,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in product management, particularly in consumer-facing products, with a strong focus on user engagement, retention, and analytics. Capable of leading cross-functional teams and driving product strategy in complex, regulated environments.

Highest-signal resume keywords

12+ Years Of Senior-Level Product Management ExperienceStrong Command Of B2C Product DynamicsProduct Analytics Proficiency Including SQLStrong Technical Fluency Including APIs And Data FlowsExperience In Digital Health Or Health Tech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementProduct AnalyticsSQLUser ResearchA/B TestingProduct DesignSystems ThinkingTechnical FluencyData AnalysisRoadmap Development

Soft Skills

Exceptional CommunicationEmpathy For UsersInfluencing Without AuthorityBuilding TrustMentoring

Industry Keywords

Consumer-Facing ProductsHealthcareFintechDigital HealthHealth TechHigh-Stakes CategoriesUser EngagementRetentionOnboardingActivation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the vision and strategy for the core member software experience across the full care journey
Define a multi-year vision and roadmap for the core member-facing software experience
Prioritize competing efforts to maximize value for members
Map the complete member journey and break ambiguous, cross-cutting problems into clear requirements
Drive alignment across engineering, design, data science, clinical, operations, and marketing
Partner with design on strategic product differentiation and participate in design reviews and critiques
Use user research, behavioral data, and A/B testing to inform product decisions
Define success metrics and counter-metrics focused on activation, engagement, retention, and lasting member value
Lead opportunities from concept through prototyping, launch, and iteration
Communicate product direction, learnings, uncertainties, and trade-offs to engineers, executives, and cross-functional stakeholders
Mentor product managers on product craft, systems thinking, and analytical rigor

Requirements

What you’ll need

12+ years of senior-level product management experience in consumer-facing products at meaningful scale
Direct ownership of at least one consumer product experience from ambiguous problem to measurable adoption
Strong command of B2C product dynamics, including onboarding, activation, engagement, retention, and habit formation
Strong product analytics proficiency, including product analytics tools and SQL
Ability to combine qualitative and quantitative insight and make decisions with incomplete information
Strong technical fluency, including modern software applications, APIs, data flows, and system dependencies
Executive presence and ability to build trust with business and engineering stakeholders
Ability to influence senior leaders in a matrixed organization without formal authority
Empathy for users navigating health concerns
Exceptional written and verbal communication
Up to 10% travel
Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future
Experience in healthcare, fintech, or other regulated, high-stakes categories is a plus but not required
Experience in digital health, health tech, or another high-stakes consumer space preferred
Strong product design sense and experience working in design-forward product organizations preferred
Comfortable operating with high autonomy in fast-moving, ambiguous environments

Benefits

Comp & perks

Performance bonus
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Inclusive benefits program centered around employees and their families
Meaningful career growth opportunities
Innovative and inclusive workplace
Remote work arrangement