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Supervisor, Coaching Services
Teladoc Health. Manage a team of coaches . Provide day-to-day support for essential team duties . Support scheduling, shift coverage, training, support, and quality monitoring for existing products . Contribute to best practices for
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a team of coaches while ensuring operational coverage and compliance with relevant regulations. Proficient in training, mentoring, and supporting team members to enhance professional development and quality monitoring processes.
Highest-signal resume keywords
Team ManagementTraining and DevelopmentQuality Monitoring ProcessesExcellent Communication SkillsRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality MonitoringTraining DevelopmentOperational CoverageTime ManagementOrganizational Skills
Soft Skills
MentoringCollaborationFeedback Solicitation
Tools & Technologies
MS WordMS ExcelMS PowerPointMS OutlookZoomWebexGoogle Docs
Certifications & Qualifications
Bachelor’s DegreeNBC-HWC Credential/Certification
Industry Keywords
FDA Quality System Regulation (cGMP)ISO 13485Canadian Medical Device Regulation (CMDR)IVDDMDDHIPAA
About the role
Key responsibilities & impact- Manage a team of coaches
- Provide day-to-day support for essential team duties
- Support scheduling, shift coverage, training, support, and quality monitoring for existing products
- Contribute to best practices for current and future product-specific processes
- Solicit and consolidate team input
- Co-lead regularly scheduled team meetings with the Manager
- Participate in cross-functional projects and meetings
- Continue scheduled shifts to support members and coaches
- Mentor, support, train, and onboard new and existing team members
- Provide input on team training and professional development needs
- Gather and escalate team feedback
- Assist with recruitment and interviews as needed
- Maintain training records and the internal certification process
- Develop and apply Quality Monitoring processes
- Ensure operational coverage for products, including on-call or weekend coverage as needed
Requirements
What you’ll need- Bachelor’s Degree
- Relevant underlying health or coach credentials for supporting members, coaches and products
- Previous experience working on products direct reports are serving is desired
- Responsibility for professional development and continuing education
- Excellent written and verbal communication skills
- Ability to communicate with internal and external team members according to the Teladoc culture
- Ability to attend meetings online and/or in person if required
- Exceptional time management and organizational skills
- Comfortable with mobile and remote technology and MS Word, Excel, PowerPoint, Outlook, Zoom, Webex, and Google Docs
- Compliance with Federal, State, and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), IVDD, MDD, and HIPAA
- Ability to support operational coverage that may include on-call or weekend coverage
- Currently authorized to work in the United States without visa sponsorship now or in the future
- NBC-HWC credential/certification is preferred
Benefits
Comp & perks- Performance bonus
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Benefits program for employees and families, subject to eligibility requirements
- Professional development and continuing education opportunities
- Inclusive workplace and career growth opportunities