Supervisor, Coaching Services

Teladoc Health

. Manage a team of coaches . Provide day-to-day support for essential duties . Support scheduling, shift coverage, training/support, and quality monitoring for existing products . Contribute to best practices for

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a team of coaches while ensuring operational coverage and quality monitoring. Proficient in training, mentoring, and supporting team members, with a focus on compliance and professional development.

Highest-signal resume keywords

Team ManagementQuality Monitoring ProcessesTraining and OnboardingExcellent Communication SkillsCompliance with Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality MonitoringTraining DevelopmentOperational CoverageProfessional DevelopmentTime Management

Soft Skills

Organizational SkillsTeam CollaborationMentoring

Tools & Technologies

MS WordMS ExcelMS PowerPointMS OutlookZoomWebexGoogle Docs

Certifications & Qualifications

Bachelor’s DegreeNBC-HWC Credential/Certification

Industry Keywords

FDA Quality System Regulation (cGMP)ISO 13485Canadian Medical Device Regulation (CMDR)IVDDMDDHIPAA

About the role

Key responsibilities & impact

Manage a team of coaches
Provide day-to-day support for essential duties
Support scheduling, shift coverage, training/support, and quality monitoring for existing products
Contribute to best practices for existing and future product-specific processes
Solicit and consolidate team input
Co-lead regularly scheduled team meetings with the Manager
Participate in cross-functional projects and meetings
Continue regularly scheduled shifts to support members and coaches
Mentor, support, train, and onboard new and existing team members
Provide input to the Manager on team training and professional development needs
Gather and escalate team feedback
Assist the Manager with recruitment and interviews as needed
Maintain training records and the internal certification process
Develop and apply Quality Monitoring processes
Ensure operational coverage for products, potentially including on-call or weekend coverage
Perform additional responsibilities as outlined by the Manager

Requirements

What you’ll need

Bachelor’s Degree
Relevant underlying health or coach credentials for supporting members, coaches and products
Previous experience working on products direct reports are serving is desired
Responsibility for professional development and continuing education to maintain knowledge and skills
Excellent written and verbal communication skills
Ability to communicate with internal and external team members according to the Teladoc culture
Ability to attend meetings online and/or in person if required
Exceptional time management and organizational skills
Comfortable with mobile and remote technology and MS Word, Excel, PowerPoint, Outlook, Zoom, Webex, Google Docs, etc.
Compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), IVDD, MDD, and HIPPA
Ability to support operational coverage, including on-call or weekend coverage as needed
NBC-HWC credential/certification is preferred
Currently authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Performance bonus
Benefits subject to eligibility requirements
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Inclusive benefits program centered around employees and their families
Meaningful career growth opportunities
Professional development and continuing education opportunities