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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills in commission reconciliation and customer service, with proficiency in Salesforce and Microsoft Excel. Capable of managing complex commission disputes and maintaining effective communication with stakeholders in a fast-paced environment.
Highest-signal resume keywords
Commission Reconciliation ExperienceSalesforce ProficiencyStrong Analytical SkillsCustomer Service ExcellenceMicrosoft Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commission ReconciliationAnalytical SkillsProblem-Solving SkillsAttention to DetailTime Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsDe-Escalation SkillsOrganizational Skills
Tools & Technologies
SalesforceMicrosoft ExcelMicrosoft OfficeAI-Enabled Tools
Industry Keywords
Technology ServicesTelecomChannelSupplierBrokerage
About the role
Key responsibilities & impact- Serve as a primary point of contact for Technology Advisors with commission inquiries
- Manage bulk case submissions and hold scheduled calls addressing complex challenges, training needs, and opportunities to align advisors with Telarus systems and tools
- Create a supportive, trusting, and positive environment while driving issues toward resolution
- Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other data sources
- Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information
- Identify discrepancies, document findings, explain resolutions, and update Telarus systems to prevent recurrence
- Record case activity accurately in Salesforce and complete assignments within established service levels and accuracy requirements
- Accept and manage inbound commission-related cases from the Commission Inquiry team
- Own complex, urgent, aging, or high-impact commission disputes through resolution and de-escalate Technology Advisor concerns
- Coordinate suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders
- Obtain billing records, statements, and invoices as needed
- Hold calls with Technology Advisors, establish owners and next steps, manage expectations, and maintain visibility into case age, timelines, service levels, and documentation
- Identify recurring issues and recommend process, system, or communication improvements
- Perform other duties as assigned by management
Requirements
What you’ll need- At least three years of commission reconciliation or related finance experience
- Experience supporting sales professionals or customers and resolving complex concerns
- Demonstrated record of excellent customer service and professional judgment
- Strong analytical, investigation, reconciliation, and problem-solving skills
- Strong organization, accuracy, attention to detail, and time management
- Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels
- Intermediate or better Microsoft Excel skills and proficiency with Microsoft Office or related productivity tools
- Excellent verbal, written, interpersonal, listening, and de-escalation communication skills
- Ethical and honest approach, consistent manager communication, and regular, predictable attendance
- Experience resolving high-pressure customer situations preferred
- Technology services, telecom, channel, supplier, or brokerage industry knowledge preferred
- Experience using Salesforce or a comparable customer relation system preferred
- Prolonged periods of sitting at a desk and working on a computer
Benefits
Comp & perks- Positive company culture
- Professional support, resources, and education focused on partner success