Commission Support Specialist

Telarus

. Serve as a primary point of contact for Technology Advisors with commission inquiries .

Posted 10/6/2026full-timeRemote • Utah • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills in commission reconciliation and customer service, with proficiency in Microsoft Excel and Salesforce. Capable of managing complex commission disputes and maintaining effective communication with stakeholders.

Highest-signal resume keywords

Commission ReconciliationSalesforce ProficiencyAnalytical SkillsCustomer Service ExcellenceMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commission ReconciliationAnalytical SkillsProblem-Solving SkillsAttention to DetailTime Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsDe-Escalation SkillsOrganizational Skills

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft OfficeAI-Enabled Tools

Industry Keywords

Technology ServicesTelecomChannelSupplierBrokerage

About the role

Key responsibilities & impact

Serve as a primary point of contact for Technology Advisors with commission inquiries
Deliver timely, clear, and proactive communication
Manage bulk case submissions and hold scheduled calls addressing complex challenges, training needs, and system/tool alignment
Create a supportive environment while driving issues toward constructive resolution
Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other data sources
Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information
Identify discrepancies, document findings, explain resolutions, and update Telarus systems to prevent recurrence
Record case activity accurately in Salesforce and complete assignments within service levels and accuracy requirements
Accept and manage inbound commission-related cases
Own complex, urgent, aging, or high-impact commission disputes through resolution
De-escalate Technology Advisor concerns
Coordinate suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders
Obtain billing records, statements, and invoices as needed
Hold calls with Technology Advisors, establish owners and next steps, manage expectations, and maintain case visibility
Identify recurring issues and recommend process, system, or communication improvements
Perform other duties as assigned by management

Requirements

What you’ll need

At least three years of commission reconciliation or related finance experience
Experience supporting sales professionals or customers and resolving complex concerns
Demonstrated record of excellent customer service and professional judgment
Strong analytical, investigation, reconciliation, and problem-solving skills
Strong organization, accuracy, attention to detail, and time management
Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels
Intermediate or better Microsoft Excel skills
Proficiency with Microsoft Office or related productivity tools
Excellent verbal, written, interpersonal, listening, and de-escalation communication skills
Ethical and honest approach
Consistent manager communication
Regular, predictable attendance
Preferred: Experience resolving high-pressure customer situations
Preferred: Technology services, telecom, channel, supplier, or brokerage industry knowledge
Preferred: Experience using Salesforce or a comparable customer relationship management platform
Prolonged periods of sitting at a desk and working on a computer

Benefits

Comp & perks

Telarus was recognized by Inc. as a best workplace
Positive culture
Unparalleled resources, support, and education