Customer Success Manager

. Manage an assigned base of customers .

Posted 10/23/2026full-timeRemote • Utah • United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Tools & technologies

Cloud

Key responsibilities & impact

Manage an assigned base of customers
Contact customers regularly and build strong relationships
Reduce attrition and handle customer issues or changes
Identify and close upsell opportunities
Increase service renewal levels
Maintain positive relationships with assigned partners
Assess current services and customer satisfaction, and create improvement plans
Assess customer needs and recommend appropriate solutions
Upsell customers, identify opportunities, and meet sales goals
Train and educate customers on service options and carrier services
Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits when needed
Maintain and update the assigned customer base in Salesforce CRM
Actively manage the portfolio to ensure retention and growth
Monitor, escalate, and drive resolution of customer service issues
Monitor contract expiration dates and proactively manage contract renewals
Maintain current knowledge of industry, services, trends, carrier products, services, and processes
Contact, build, and maintain relationships with supplier contacts
Log activities, notes, and tasks in Salesforce CRM
Communicate regularly with assigned partners and update them on account activity and health
Work with internal resources to understand assigned partners and available resources
Report activity and monitor progress weekly, monthly, quarterly, and annually
Meet regularly with the supervisor to review goal achievement and address gaps

What you’ll need

Minimum of 2–3 years of experience in Telecom, or 2–3 years of combined Telecom and IT Services
1+ year of experience in Consultative Sales and/or Account Management
Proven ability to build relationships with C-level and other stakeholders
Self-motivated, independent, and results-driven with a track record of exceeding goals
Strong problem-solving, strategic thinking, and customer-focused solution development
Excellent verbal and written communication skills
Skilled at uncovering customer needs, identifying pain points, and creating opportunities
Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
Collaborative team player with strong adaptability and a commitment to continuous learning
Demonstrates integrity, professionalism, empathy, and ethical customer engagement
Experience in Managed Cloud Services preferred
Regular, predictable, consistent attendance is required

Comp & perks