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Field Product Support
Teledyne Technologies Incorporated. Manage on-field product support for all customers, including OEMs (shipyards) and dealer network .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and troubleshooting skills in providing technical support for Raymarine and FLIR products, while maintaining excellent interpersonal communication and relationship-building abilities with customers and colleagues. Proficient in IT systems and standard computer applications, with a good understanding of electrical and electronic systems.
Highest-signal resume keywords
Technical SupportTroubleshooting SkillsElectrical And Electronic SystemsCustomer Relationship ManagementExport Control License Eligibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingElectrical SystemsElectronic SystemsMarine Electronics
Soft Skills
Interpersonal SkillsCommunication SkillsProactive ApproachSelf-Motivation
Tools & Technologies
IT SystemsStandard Computer Applications
Certifications & Qualifications
Export Control License Eligibility
Industry Keywords
RaymarineFLIROEMsMarine IndustryCustomer Service
About the role
Key responsibilities & impact- Manage on-field product support for all customers, including OEMs (shipyards) and dealer network
- Help colleagues manage problems related to Raymarine/FLIR products
- Diagnose and resolve problems to ensure complete customer satisfaction
- Provide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products
- Support customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta
- Act as the main point of contact for technical assistance and after-sales support
- Collaborate with internal Customer Service and technical teams to resolve complex cases
- Participate in trade shows, exhibitions, product demonstrations, and promotional events
- Maintain relationships with OEMs, dealers, installers, and end users
Requirements
What you’ll need- Technical or scientific qualification (degree or secondary school diploma)
- Strong analytical and troubleshooting skills
- Good understanding of electrical and electronic systems
- Excellent interpersonal and communication skills
- Ability to build strong relationships with customers and colleagues
- Proactive approach with strong initiative and self-motivation
- Good level of English
- Proficient with IT systems and standard computer applications
- A passion for boating and the marine industry (desirable)
- Previous experience supporting technical products or marine electronics (desirable)
- Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce
- Ability to travel regularly throughout Italy and occasionally to other European countries within the Mediterranean region
Benefits
Comp & perks- Competitive salary and benefits package
- Opportunities for ongoing learning and professional development
- Collaborative and supportive culture that values teamwork, creativity, and problem solving
- Exposure to innovative technologies where hardware, software, and cutting-edge R&D come together under one roof