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Teleflex

Field Service Representative

Teleflex

. Support the sale of biomed training, demand services, and contractual sales in the region .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in clinical engineering services, including technical support and customer engagement within the healthcare environment. Proficient in managing service contracts, compliance, and providing training in biomedical technologies.

Highest-signal resume keywords
Clinical Engineering ServicesTechnical SupportBiomedical Service ContractsElectrical And Mechanical SystemsCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Service ExperienceElectrical Systems UnderstandingMechanical Systems UnderstandingBalloon Pumps ExperienceField Service ManagementDocumenting Service DataManaging Consignment InventoryBudget ManagementTraining Course LeadershipOn-Call Support
Soft Skills
Customer Focused AttitudeStrong Verbal CommunicationStrong Written CommunicationOrganizational SkillsTime Management Skills
Tools & Technologies
Field Service Management SystemMS ExcelMS WordMS PowerPoint
Certifications & Qualifications
Associate Degree In Related Technical FieldAdvanced Certification License
Industry Keywords
Healthcare EnvironmentRegulated IndustryBiomed TrainingService Support StrategiesVoice-Of-Customer Feedback

About the role

Key responsibilities & impact
  • Support the sale of biomed training, demand services, and contractual sales in the region
  • Execute clinical engineering services, including installations, field updates, service, and repair, primarily for existing customers
  • Support clinical engineering services outside the managed territory as needed
  • Document field service work, customer contact data, call data, and other service data in field service forms, computer databases, and the Field Service management system
  • Provide immediate technical support to cross-functional team members and hospital personnel
  • Provide customer technical support by phone, email, and at customer sites
  • Recommend service support strategies based on territory characteristics
  • Identify and provide leads to support growth of service contracts
  • Maintain knowledge of Teleflex MCS service offerings and competitors
  • Manage expenses within designated budgets
  • Manage consignment inventory for batch control, accuracy, and efficiency
  • Provide voice-of-customer feedback to sales, service, and marketing teams
  • Perform related duties and special projects
  • Lead BioMed Technical Training Courses
  • Manage third-party agents providing customer support within the territory
  • Maintain communication with Service, Sales, and Clinical representatives
  • Ensure compliance with Teleflex processes, policies, and guidelines
  • Ensure customer engagement through the Field Service customer survey
  • Communicate and collaborate with customers based on their service needs

Requirements

What you’ll need
  • 5 years of technical service experience in a hospital or clinical setting
  • Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience
  • Basic understanding of electrical and mechanical systems in medical devices
  • Experience with balloon pumps preferred
  • Experience selling biomed service contracts preferred
  • Exceptional technical acumen
  • Strong self-motivated, customer focused attitude
  • Strong verbal and written communication skills
  • Exceptional organizational and time management skills
  • Ability to work within the constraints of a regulated industry
  • Understanding of the overall healthcare environment/landscape
  • Strong computer skills, especially MS Excel, Word, and PowerPoint
  • Able to work on-call shifts to support customers
  • Must meet all training, certification, and licensing requirements
  • Ability to travel 75% regionally and expected travel of more than 50%

Benefits

Comp & perks
  • Incentive compensation through a Management by Objectives (MBO) structure
  • Medical insurance
  • Prescription drug insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • 401(k) savings plan
  • Paid time off (PTO)
  • Short-term disability
  • Long-term disability
  • Parental leave