FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Architect
Telefónica Tech. Support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Architecture and ITIL-based service management, with a strong focus on designing and implementing enterprise-level IT Managed Services within the policing sector. Proven ability to lead service design initiatives and manage complex customer-facing projects while ensuring alignment with IT frameworks such as Agile and DevOps.
Highest-signal resume keywords
Service Architecture ExperienceITIL QualificationAtlassian Platform ArchitectureManaged Services ImplementationUK Security Check (SC) Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DesignITIL Processes ManagementEnterprise IT Services DevelopmentIT Lifecycle ManagementAgile MethodologyDevOps PracticesJira ConfigurationConfluence IntegrationOperational Runbooks DevelopmentService Delivery Guidance
Soft Skills
Commercial AcumenInfluencing Multi-Tier ManagementCustomer Engagement
Tools & Technologies
Atlassian SuiteJiraConfluenceITIL FrameworkSFIATOGAF
Certifications & Qualifications
ITIL FoundationAtlassian Certified ProfessionalSecurity or Cloud Platform Certifications
Industry Keywords
Policing SectorManaged ServicesService OperationsService ImplementationICT Service Transfers
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities
- Act as the primary service design and architecture interface between customers and Telefónica Tech
- Work with service delivery and project teams on new projects and services, providing guidance on service architecture and delivery
- Act as a subject matter expert across technical, ITIL, and supporting business functions
- Support, develop, and transform enterprise IT services for Telefónica Tech within the policing sector
- Lead the design and implementation of managed service operations and project delivery
- Develop IT lifecycle management, service designs, strategies, processes, procedures, operational runbooks, and guides
- Introduce key IT service roles and processes bridging customers with internal and external IT suppliers
- Liaise with program, project, and transition management to plan and manage ICT service transfers to new service designs
- Define standards for Telefónica Tech IT teams to adopt ITIL-based service management
- Support core IT frameworks including Agile, DevOps, ITIL, SFIA, and TOGAF
Requirements
What you’ll need- Previous experience in a Service Architect role
- Experience designing, implementing, and delivering enterprise-level IT Managed Services
- ITIL qualification
- Police-sector-aligned Service Architecture experience
- Experience managing ITIL processes across service towers and third parties (SIAM)
- Experience at senior management level in a large, complex, customer-facing organization
- Proven experience developing and implementing IT strategies to achieve transformational levels of change and efficiency
- Advanced academic background, preferably to good degree level or equivalent
- Proven commercial acumen
- Good working knowledge of relevant functional systems
- Experience dealing with and influencing multi-tier management
- Relevant professional experience in Atlassian platform architecture, administration, and development within a medium to large enterprise environment
- Demonstrable expertise in Jira and Confluence configuration, integration, automation, and governance
- Must hold, or be eligible to obtain, UK Security Check (SC) Clearance; mandatory for appointment
- Atlassian Certified Professional certification(s) desirable
- ITIL Foundation desirable
- Security or cloud platform certifications desirable
Benefits
Comp & perks- Remote work available
- Inclusive culture and commitment to equity
- Accessible hiring practices
- Employee Resource Groups, including TogetHer (Women's network), Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability