Telefónica Tech

Manager

• Develop and grow relationships with strategic technology partners, focusing on Databricks
• Drive joint revenue opportunities through co-sell activity and collaborative business planning
• Act as primary point of contact for assigned partner organisations
• Build relationships across partner sales, leadership and enablement teams
• Identify opportunities to accelerate pipeline growth, increase deal value and improve win rates
• Lead partner introductions, co-sell engagements and funding qualification activities
• Support internal sales teams with partner programmes, incentives and sales opportunities
• Enable partner sales teams on solutions, services and value propositions
• Track partner performance, forecasts, incentives and business objectives
• Represent the business at executive briefings, partner events, industry conferences and customer engagements

Alliances Manager

Head of Department

• Lead and develop the Service Desk and Service Management teams
• Own ITSM governance across the Shared Managed Services business
• Ensure alignment with ITIL best practices and organisational standards
• Oversee Incident, Major Incident, Problem, and Change Management functions
• Drive SLA achievement, customer satisfaction, service availability, and operational excellence across managed service contracts
• Act as the senior escalation point for critical incidents and significant service issues
• Lead automation, efficiency, and continual service improvement initiatives
• Build and maintain relationships with customers, suppliers, and senior stakeholders
• Balance customer, operational, and commercial priorities
• Improve contractual SLA and KPI performance, CSAT, service availability, first contact resolution, major incident recovery, change success, and service risk management
• Report directly to the Director of Managed Services

Alliances Manager

Head of IT Service Management