ADA Leave Specialist

Teleperformance

. Interpret and communicate company policies and practices regarding Leave of Absence, ADA, and religious accommodations .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in interpreting and communicating policies related to Leave of Absence, ADA, and religious accommodations while effectively managing employee relations and investigations. Proficient in collaborating with cross-functional teams to ensure compliance with Federal and State regulations and providing timely resolutions.

Highest-signal resume keywords

Human Resources ExperienceEmployee RelationsADA ComplianceEffective CommunicationProcess Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave of Absence ProceduresADA RegulationsFMLA KnowledgeCase DocumentationInvestigation SummariesAudit RequirementsData LiteracyAI Proficiency

Soft Skills

Emotional IntelligenceCritical ThinkingCollaborationOpen-MindednessSolution Orientation

Tools & Technologies

TP ClientWorkday

Industry Keywords

Federal RegulationsState RegulationsReligious AccommodationsPregnancy Accommodations

About the role

Key responsibilities & impact

Interpret and communicate company policies and practices regarding Leave of Absence, ADA, and religious accommodations
Educate employees and managers on applicable policies and practices
Act as the main point of contact for employees regarding ADA and religious accommodation requests
Engage in the interactive accommodation process
Document, implement, and communicate final determinations as appropriate
Serve as a subject matter expert for Federal and State accommodation and benefit regulations and guidelines
Track ADA accommodation end dates and engage with employees regarding next steps
Assist with payroll inquiries related to paid time off policies and procedures
Assist with annual local, state, and Federal audit requirements
Update systems to follow state and Federal paid time off laws
Respond to ADA and Leave inquiries within established SLAs
Document cases reported inside and outside the case management system within standard SLAs
Support other HR departments with TP Client and Workday ticket volume

Requirements

What you’ll need

Bachelor’s degree in business or HR Related preferred
Experience supporting call center / contact center environment
2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations
Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution
Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry
Ability to partner with appropriate teams to drive resolution
Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners
Ability to work both autonomously and as a team while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations
Excellent verbal and written communication skills
Solid understanding of and capability to communicate about Federal, state, and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations
Absolute commitment to TP USA Values
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families