Teleperformance

Solutions Engineer

• Assess customer processes for automation potential and select suitable platforms
• Develop solution concepts for voice and chatbot implementations
• Assess and communicate technical feasibility, effort, and risks
• Configure and build voicebots and chatbots on established Conversational AI platforms
• Develop, test, and optimize prompts and dialogue flows
• Perform quality assurance and continuously improve bot performance
• Connect interfaces to customer systems, including APIs and data flows
• Implement technical solutions using JavaScript and Python
• Take end-to-end responsibility for projects, from technology assessment and configuration through go-live
• Manage projects and communicate with stakeholders
• Collaborate with customer IT teams on system integration
• Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
• Share knowledge within the team

Conversational AI Solution Engineer

Sales Development Rep

• Make outbound customer calls to promote and sell Digital Marketing Ads services
• Create, maintain, and update a complete customer database
• Consolidate and build the customer base
• Record outbound call history and customer responses in detail
• Ensure consistent customer follow-up
• Monitor competitors’ products or services and develop selling strategies
• Handle customer needs and inquiries
• Target high-potential companies in the Benelux market
• Position Google Ads as a valuable and integrated solution
• Address questions about ROI and integrations with other platforms
• Ensure outreach activities respect applicable data privacy requirements

Dutch Speaking Sales Development Representative – Google Ads Products

Operations

• Build and QA Demandbase audiences, segments, account lists, keyword intent sets, and journey stages
• Configure orchestration, including trigger logic, suppression rules, and exclusion states
• Own campaign codes and intake, including naming conventions and tracking parameters
• Maintain current platform documentation and runbooks
• Monitor configuration drift and correct issues before live campaigns
• Stand up the DB1 Sales pilot through user provisioning, guardrails, onboarding, and support
• Monitor credit consumption and usage against pilot allotments
• Collect and document pilot feedback before wider sales rollout
• Partner with SDR and BD leadership on adoption, training, and feedback loops
• Build and QA LinkedIn Campaign Manager campaigns, including Demandbase audience synchronization
• Maintain Insight Tag integrity across landing pages and thank-you pages
• Produce Campaign Manager performance reporting and reconcile it against invoiced spend
• Validate list pulls and audience loads against the account universe
• Verify tag and tracking integrity across landing pages with web and marketing automation owners
• Supply engagement, intent, and coverage data to the reporting layer
• Report to the Sr. Manager, Performance Marketing, North America Marketing

Specialist, ABM Platform Operations – Demandbase, Marketo

Content Marketing Manager

• Own and continuously evolve TP’s thought leadership webinar program using Goldcast
• Develop an editorial calendar aligned to priority verticals, lines of business, buyer personas, and buying stages
• Identify high-value topics addressing target buyers’ business challenges, market trends, and strategic priorities
• Partner with executives, subject-matter experts, customers, analysts, and industry influencers to develop differentiated content
• Manage the end-to-end webinar process, including topic development, speaker preparation, content creation, execution, follow-up, and performance analysis
• Create webinar briefs, speaker guides, moderator questions, talking points, promotional copy, and follow-up content
• Maximize webinar registration, attendance, engagement, on-demand consumption, and post-event conversion
• Repurpose webinars and other long-form content into videos, social, email, nurture, executive, sales enablement, and other content formats
• Leverage AI for ideation, content creation, and personalization while maintaining human editorial judgment and brand standards
• Develop webinars, videos, blogs, infographics, POVs, FAQs, buyer guides, sales enablement snippets, executive briefs, and customer case stories
• Translate complex TP solutions, capabilities, and customer outcomes into clear, buyer-oriented content
• Develop content strategies and assets for 1:Many, 1:Few, ABM, and line-of-business email nurture programs
• Create nurture sequences that educate, engage, and move prospects toward sales conversations
• Ensure consistent messaging across channels and campaigns for priority verticals and horizontal lines of business
• Maintain a centralized content calendar and establish standards, workflows, templates, and processes
• Analyze content performance and optimize the editorial calendar and content mix based on buyer behavior
• Connect content engagement to account-level and pipeline outcomes
• Establish performance measures covering registration, attendance, engagement, on-demand consumption, MQL/engaged-account progression, opportunity influence, and pipeline contribution

Marketing

• Serve as the primary integrated ABM marketing lead for the Technology, CMT, and Travel & Hospitality verticals
• Develop and execute personalized 1:1 campaigns and scalable 1:Few and 1:Many ABM programs
• Partner with Sales and industry leaders to prioritize target accounts based on revenue potential, propensity to buy, relationships, whitespace, intent, engagement, and strategic fit
• Develop account strategies for new-logo acquisition and expansion within existing accounts
• Refine account segmentation, persona strategies, buying committee maps, and engagement plans
• Translate industry trends and account-specific priorities into marketing strategies and campaigns
• Connect TP capabilities across CXM, data services, trust and safety, sales outsourcing, technology consulting, and digitally enabled business services to account challenges
• Partner with Industry and Solution Marketing on vertical-specific plays, messaging, content, and campaigns
• Position TP as a strategic partner across CX, AI, data, technology, and business transformation
• Own integrated marketing strategy end to end, including account selection, segmentation, intelligence, messaging, campaigns, content, digital demand generation, events, budget management, measurement, and optimization
• Identify whitespace opportunities, leverage intent and engagement signals, and accelerate opportunities through the buyer journey
• Support event execution and client/partner engagement through approximately 15–20% travel

Manager, Integrated Account-Based Marketing – Technology, CMT & Travel

• Lead and execute targeted, multichannel ABM campaigns driving pipeline growth and revenue for Government Services and Collections businesses
• Manage 1:1, 1:Few, and 1:Many ABM campaigns
• Collaborate with Sales, Operations, SDRs, and Marketing teams on account plans and go-to-market strategies
• Develop Government Services campaigns for citizen experience, data services, professional services, technology and security services, and business process outsourcing
• Develop Collections programs targeting organizations managing first-party or outsourced third-party collections
• Own integrated multichannel strategy, including account selection, segmentation, persona-level messaging, digital demand generation, event marketing strategy, and budgets
• Manage paid media, programmatic/IP-targeted display, social selling, SEO/content syndication, email, webinars, and tailored account content
• Own strategy and execution for government-focused events, tradeshows, and executive roundtables
• Conduct pre-event account targeting, on-site engagement, and post-event follow-up with Sales and SDRs
• Use Salesforce, Demandbase, LinkedIn, and Marketo to track engagement, optimize campaigns, and report performance
• Create account-specific materials, including videos and personalized templates
• Train field teams on ABM tactics and follow-up strategies
• Translate Federal and SLED procurement cycles, contract vehicles, budget timing, and partner motions into campaign strategies

Manager, Integrated Account Based Marketing

Analyst

• Analizar el cumplimiento de las normas de calidad mediante auditorías y contribuir a calibraciones internas y externas.
• Proporcionar retroalimentación para corregir errores y fomentar el desarrollo de competencias.
• Gestionar reclamaciones derivadas de la retroalimentación directa y solicitudes de aclaración.
• Proponer planes de trabajo colaborativo con supervisores y formadores para desarrollar competencias de agentes y optimizar resultados.
• Realizar auditorías de cumplimiento sobre conductas críticas que puedan afectar los resultados operativos.
• Elaborar y presentar informes mensuales de calidad, identificando problemas críticos y proponiendo estrategias de corrección.
• Realizar análisis detallados y estudios de causa raíz (RCA) para comprender y mitigar problemas sistémicos de calidad.
• Dar soporte de calidad a un servicio de atención al cliente para una compañía multinacional líder en comercio electrónico y servicios digitales.

Quality Analyst, Euskera

Customer Support

• Lead and support an existing team professionally and disciplinarily
• Monitor team performance and drive continuous improvement
• Motivate, develop, support, evaluate, and coach employees
• Optimize internal workflows with project stakeholders
• Analyze daily, weekly, and monthly performance metrics
• Prepare and conduct daily pre-shift meetings with KPI reviews and action planning
• Prepare project-specific client reports
• Conduct contact monitoring followed by feedback, coaching, and training
• Ensure service level compliance and maximize team productivity to meet financial targets
• Provide real-time support during challenging customer interactions and handle escalated cases
• Collaborate with key contacts to identify issues and develop KPI action plans
• Ensure compliance with Teleperformance policies and report violations
• Interact with WFM, QA, HR, Payroll, and other departments
• Manage time tracking and attendance records
• Exercise disciplinary leadership over the team

Customer Support Specialist Supervisor

Supervisor

• Provide functional and disciplinary leadership and support to an existing team
• Monitor team performance and take responsibility for team success and continuous improvement
• Motivate, train, and manage employees on a daily basis
• Lead and motivate the team each day to achieve established targets
• Conduct coaching sessions and regular feedback discussions
• Promote internal communication and collaboration within the team and with other departments
• Implement internal and client-specific processes
• Adapt quickly to changes
• Handle escalations, sensitive customer cases, and operational risks, making well-informed decisions
• Coach, develop, and motivate advisors to ensure consistent quality and compliance

Account Manager

• Partner with Finnish companies and agency partners to provide customized digital advertising strategies
• Enhance client and agency relationships through customized, performance-boosting strategies and promotion of additional digital marketing products
• Provide strategic consultancy to maximize ROI on advertising investments
• Drive agency enablement, client portfolio expansion, and product adoption across search, display, and video solutions
• Achieve sales targets and ensure an exceptional customer experience
• Proactively engage customers and agency representatives via phone, video calls, and email
• Help expand client customer bases across EMEA

Finnish Speaking Google Ads Account Manager

• Partner with Danish companies and agency partners to provide customized digital advertising strategies
• Expand client customer bases across EMEA while shaping exceptional customer experiences
• Enhance client and agency relationships through customized, performance-boosting strategies
• Promote additional digital marketing products
• Provide strategic consultancy to maximize ROI on advertising investments
• Drive agency enablement, client portfolio expansion, and product adoption across search, display, and video solutions
• Achieve sales targets and ensure an exceptional customer experience
• Proactively engage customers and agency representatives via phone, video calls, and email

Danish Speaking Google Ads Partner Account Manager

• Conduct research to identify and build a pipeline of potential education clients matching the ideal customer profile
• Engage prospects through scheduled calls, cold calls, emails, and social media outreach
• Ask targeted questions to uncover clients' needs, pain points, and alignment with Chrome solutions
• Work closely with Google and internal teams to understand product offerings and improve lead-generation strategies
• Track and update lead fields in Salesforce and other systems for seamless handoff to the sales team
• Execute tasks accurately, including updating Salesforce, following cadences, and returning prospects' calls
• Manage the sales qualification process using BANT, ANUM, or similar criteria
• Convert qualified customers into opportunities and pass them to the appropriate sales channel

Sales Development Representative, French

• Atender llamadas, chats y emails de clientes sobre pedidos, cuentas y procesos de compra.
• Proporcionar soluciones conforme a procedimientos, estándares y objetivos de calidad.
• Gestionar tareas de Back Office, seguimiento de casos y actualización de información.
• Resolver incidencias, consultas y dudas generales y técnicas según la línea asignada.
• Aplicar directrices del supervisor para mejorar continuamente el servicio.
• Cumplir políticas, normas y regulaciones internas.
• Actualizar conocimientos mediante guiones, argumentarios y procedimientos operativos.
• Usar bases de datos, herramientas y aplicaciones internas para gestionar solicitudes y documentar casos.
• Dar soporte inicial de primera línea y posteriormente de segunda línea para dispositivos y servicios digitales como Alexa, Prime Video, Kindle y Fire TV.

Atención al Cliente, Euskera

• Partner with Norwegian companies and agency partners to provide customized digital advertising strategies
• Enhance client and agency relationships through customized, performance-boosting strategies and promotion of additional digital marketing products
• Provide strategic consultancy to maximize ROI on advertising investments using a quality consultative approach
• Drive agency enablement, client portfolio expansion, and product adoption across search, display, and video solutions
• Achieve sales targets and ensure an exceptional customer experience
• Proactively engage with customers and agency representatives via phone, video calls, and email
• Help expand client customer bases across EMEA

Norwegian Speaking Google Ads Agency Partner Account Manager

• Atender llamadas, chats y emails de clientes.
• Proporcionar soluciones conforme a procedimientos, estándares y objetivos de calidad.
• Gestionar tareas de Back Office relacionadas con el seguimiento de casos y actualización de información.
• Resolver incidencias, consultas y dudas generales y técnicas sobre pedidos, cuentas, procesos de compra, dispositivos y servicios digitales.
• Aplicar las directrices del supervisor para mejorar continuamente el servicio.
• Cumplir las políticas, normas y regulaciones internas.
• Actualizar conocimientos mediante guiones, argumentarios y procedimientos operativos.
• Utilizar bases de datos, herramientas y aplicaciones internas para gestionar solicitudes y documentar casos.