Automotive Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 10/19/2026full-timeRemote • United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across various channels, resolve issues calmly, and provide feedback for continuous improvement. Proficient in using desktop computer systems and web-based tools to track information and assist clients effectively.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsAbility to Collaborate

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteWindows-Based Systems KnowledgeCall TrackingPayment ProcessingUpselling Techniques

Soft Skills

Outstanding Listening SkillsAnalytical SkillsAbility to Work Under PressureOpen-Mindedness to FeedbackCritical Thinking Skills

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesInbound and Outbound CommunicationsCaseload ManagementEscalation ProceduresAssistance Requests

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Use web-based tools to resolve customer inquiries
Connect with customers via phone, email, chat, and/or social media
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Handle caseload when required
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical thinking skills
Proactive problem-solving approach
Dedicated workspace near router for a hardwired Ethernet connection
Minimum internet speed of 25 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families