Automotive Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across various channels, resolve inquiries, and handle caseloads effectively. Proficient in using web-based tools and maintaining a dedicated workspace for optimal connectivity.

Highest-signal resume keywords

Customer Service ExperienceInbound And Outbound CommunicationsWeb-Based Tools ProficiencyIssue Resolution And De-EscalationTyping Speed Of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales ExperienceTyping SpeedIssue ResolutionCall TrackingPayment Processing

Soft Skills

Calmness Under PressureEffective CommunicationProblem Solving

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsWeb-Based Tools

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer InquiriesClient CommunicationAuditing And ReportingInternet Speed Requirements

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Resolve customer inquiries using web-based tools
Connect with customers via phone, email, chat, and/or social media
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Handle caseloads when required
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Dedicated workspace located near the router for a hardwired Ethernet connection
Minimum internet speed of 25 Mbps download and 10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Limitless career advancement opportunities
Inclusive and diverse culture
Support for active-duty service members, veterans, and military families