Automotive Sales & Service Representative

Teleperformance

. Handle inbound and outbound customer interactions professionally .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales capabilities, with a focus on relationship-building, consultative retention strategies, and effective communication. Proven ability to meet sales targets and utilize problem-solving techniques to enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Sales ExperienceCustomer Service SkillsCommunication SkillsProblem-Solving TechniquesRelationship-Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Transactions ProcessingConsultative Retention StrategiesPerformance Goal AchievementTyping Speed of 25 Words Per MinuteUpselling and Cross-Selling

Soft Skills

Active ListeningPersuasionNegotiationOrganizational SkillsEmotional Intelligence

Tools & Technologies

Windows-Based SystemsSales ToolsMultiple Software Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterCustomer-Focused EnvironmentMembership ServicesRetention OpportunitiesCustomer Satisfaction Targets

About the role

Key responsibilities & impact

Handle inbound and outbound customer interactions professionally
Build rapport and identify customer needs through effective discovery techniques
Present and promote products, services, and membership benefits
Tailor recommendations to each customer's situation
Identify retention opportunities and educate members on benefits, services, plans, coverage options, features, and value-added services
Apply consultative retention strategies to preserve memberships and strengthen customer loyalty
Resolve and de-escalate customer issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives
Meet or exceed sales, conversion, revenue, and customer satisfaction targets
Identify upselling and cross-selling opportunities
Process sales transactions, service enrollments, and payment arrangements accurately
Address questions, objections, and concerns with clear and persuasive offers and rebuttals
Upsell on every call

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment
Proven ability to meet or exceed sales, conversion, or performance goals
Must be 18 years of age or older
Ability to type at least 25 words per minute
Strong communication, persuasion, negotiation, and relationship-building skills
Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions
Proven ability to influence customer decisions and retain business through relationship-building and problem-solving techniques
Comfortable navigating multiple software applications, systems, and sales tools simultaneously
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Dedicated workspace near the router for a hardwired Ethernet connection
Minimum internet speed of 25 Mbps download/10 Mbps upload, with ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and sales experience preferred
College degree preferred but not required
Ability to collaborate with team members, supervisors, and support departments
Strong organizational, problem-solving, analytical, critical-thinking, and emotional-intelligence skills
Ability to prioritize tasks and work under pressure
Ability to work within a structured schedule with a variety of shifts

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Coaching sessions and sales training
Inclusive and diverse workplace culture