Automotive Technical Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and technical support capabilities, effectively troubleshooting issues related to Wi-Fi and internet connectivity while maintaining a calm demeanor in high-pressure situations. Proficient in managing communications across various channels and tracking information for reporting purposes.

Highest-signal resume keywords

Customer Service ExperienceTechnical AssistanceWi-Fi TroubleshootingData Entry AccuracyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportWi-Fi TroubleshootingData EntryTyping ProficiencySystem NavigationWindows-Based Systems Knowledge

Soft Skills

Calmness Under PressureDe-Escalation SkillsEffective Communication

Tools & Technologies

Desktop Computer SystemsInternet Connection Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer-Facing EnvironmentInbound and Outbound CommunicationsCall TrackingAssistance RequestsPayment Processing

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Connect with customers via phone, email, chat, and/or social media
Provide first-level technical assistance to consumers
Resolve technical problems in a fast-paced, customer-facing environment
Troubleshoot client service and device-specific issues, including Wi-Fi and internet connectivity
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of technical & customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Strong computer skills, including system navigation, data entry accuracy, and typing proficiency
Dedicated workspace near the router supporting a hardwired Ethernet connection
Internet speed of at least 25 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required
Must reside in one of the listed eligible U.S. states

Benefits

Comp & perks

Medical, vision, and dental health benefits for eligible team members
Mental health and well-being resources
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture