Bilingual Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/21/2026full-timeRemote • Tennessee • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with proven oral and written communication abilities in both English and Spanish. Proficient in managing customer inquiries through various channels while effectively resolving issues and upselling when necessary.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsProblem-Solving SkillsOrganizational SkillsAbility to Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteWindows-Based Systems KnowledgeCustomer Inquiry ResolutionPayment ProcessingCall Tracking and Reporting

Soft Skills

Outstanding Communication SkillsListening SkillsAnalytical SkillsAdaptability to FeedbackCollaboration Skills

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer CommunicationsInbound and Outbound CommunicationDe-Escalation TechniquesUpsellingStructured Schedule

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Use web-based tools to resolve customer inquiries
Field customer inquiries and respond to questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Proven oral and written communication skills in both English and Spanish
Dedicated workspace near the router to support a hardwired Ethernet connection
Internet speed of minimum 15 Mbps download/10 Mbps upload, with ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to adapt to feedback, evolving policies, and a structured schedule with varied shifts
Strong critical thinking and proactive problem-solving skills
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture