Bilingual Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications.

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate in both English and Spanish. Proficient in using web-based tools and desktop computer systems to resolve inquiries and enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsWeb-Based Tools ProficiencyIssue Resolution and De-EscalationTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales ExperienceTyping SkillsIssue ResolutionAuditing and Reporting

Soft Skills

Communication SkillsCollaborationProblem-SolvingCalmness Under Pressure

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceInbound and Outbound CommunicationsCall TrackingUpsellingPerformance Goals

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications.
Use web-based tools to resolve customer inquiries and provide a positive customer experience.
Respond to customer questions, issues, and concerns.
Connect with customers via phone, email, chat, and/or social media.
Calmly resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to assistance requests and/or process payments.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.
Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Proven oral and written communication skills in both English and Spanish.
Dedicated workspace near the router for a hardwired Ethernet connection.
Minimum internet speed of 15 Mbps download/10 Mbps upload.
ISP under 50ms.
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
Proof of internet speed required.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture