Bilingual Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 11/1/2026full-timeRemote • United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively managing client communications across various platforms. Proficient in problem-solving, critical thinking, and maintaining composure under pressure while meeting defined sales objectives.

Highest-signal resume keywords

Bilingual Spanish/EnglishCustomer Service ExperienceSales ExperienceCall Center ExperienceNegotiating Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 25 WpmWindows Operating SystemsCustomer Inquiry ResolutionPayment ProcessingCall TrackingAnalytical SkillsOrganizational SkillsProblem-Solving SkillsCritical Thinking Skills

Soft Skills

Outstanding Communication SkillsListening SkillsAbility to CollaborateAbility to Stay ComposedAbility to Prioritize Tasks

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsHardwired Ethernet ConnectionInternet Connection

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Customer CommunicationsInbound and Outbound CommunicationsSales ObjectivesStructured ScheduleAuditing and Reporting

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Use web-based tools to resolve customer inquiries
Field customer inquiries and develop responses to questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Meet defined sales objectives

Requirements

What you’ll need

Bilingual Spanish/English
Minimum 6 months of customer service experience
Must be over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfortable with desktop computer systems
6 months of call center experience preferred
Minimum 6 months of sales experience
Ability to use Windows operating systems
Able to work independently
Ability to stay composed and objective
Superior negotiating skills
Ability to collaborate with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
Proof of internet speed required
Employment restricted to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families