Client Solutions Manager

Teleperformance

. Serve as client account and innovation lead .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $62,000 - $83,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Client Success, with a strong focus on AI, Automation, and Digital Transformation initiatives. Proven ability to build relationships, manage innovation pipelines, and translate technical capabilities into business value.

Highest-signal resume keywords

Account ManagementAI ProficiencyDigital TransformationBusiness Case DevelopmentCross-Functional Initiative Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI SolutionsAutomationAnalyticsProcess ImprovementTransformation RoadmapsData LiteracyCritical-To-Quality MetricsChange ManagementInnovation Program LeadershipClient Portfolio Management

Soft Skills

Emotional IntelligenceCollaborationCommunicationCritical ThinkingSolution Orientation

Tools & Technologies

CX TechnologiesSaaSAgent AssistGenAIKnowledge Management

Industry Keywords

Contact CenterCustomer Journey ImprovementVoice of Customer (VOC)Technology ConsultingProcess Excellence

About the role

Key responsibilities & impact

Serve as client account and innovation lead
Translate business challenges and consumer pain points into AI, automation, analytics, and process improvement initiatives
Own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the account
Build trusted relationships across client stakeholders
Understand client priorities, risks, and business objectives
Provide account management for the client portfolio, supporting brand-specific needs
Identify and develop AI, automation, and digital transformation opportunities
Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points
Recommend future-state technology solutions and roadmaps
Support business reviews with innovation, insights, and transformation recommendations
Track critical-to-quality metrics and continuous improvement initiatives
Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

Requirements

What you’ll need

3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions
1+ years working with AI, automation, analytics, or CX technologies
Strong executive presence and client relationship skills
Experience building business cases and transformation roadmaps
Ability to translate technical capabilities into business value
Experience leading cross-functional initiatives and managing project portfolios
Strong analytical and storytelling skills
Comfortable presenting to senior client stakeholders
Preferred: Contact Center / CX industry experience
Preferred: AI solutions, including Agent Assist, GenAI, Knowledge Management, and Analytics
Preferred: VOC and customer journey improvement programs
Preferred: SaaS or technology consulting background
Preferred: Change management and innovation program leadership
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process