Connected Services Systems Engineer, Automotive

Teleperformance

. Design, develop, and refine system performance metrics representing service delivery .

Posted 10/28/2026full-timeWarren • Michigan • United StatesMid-LevelSenior💰 $45 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SQL query development and proficiency with analytical tools such as Power BI, Tableau, and Azure Databricks to enhance system performance metrics and customer experience. Possesses strong analytical abilities and direct automotive industry experience in reporting, data analytics, and issue resolution.

Highest-signal resume keywords

SQL ProficiencyPower BITableauAzure DatabricksAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query DevelopmentData AnalyticsSystem IntegrationApplication ArchitecturePerformance MetricsRoot Cause AnalysisProblem-Solving TechniquesReportingTechnical AnalysisWorkflow Documentation

Soft Skills

Organizational SkillsAnalytical AbilityCommunication SkillsIndependent WorkCollaboration

Tools & Technologies

Power BITableauAzure DatabricksSalesforceAPIsRelational DatabasesIn-Vehicle Mobile ApplicationsAutomotive Connected ServicesCustomer Data Analytics PlatformsIntegrated Automotive Hardware

Industry Keywords

Automotive IndustryConnected ServicesService DeliveryIssue ResolutionProduct ValidationLeanSix SigmaISO 900XSPICECustomer Experience

Tech Stack

Tools & technologies

AzureSQLTableau

About the role

Key responsibilities & impact

Design, develop, and refine system performance metrics representing service delivery
Build and maintain reporting and analytics to measure system and customer experience
Understand and document system workflows, back-end interactions, and ecosystems for OnStar Connected Services, including in-vehicle apps
Investigate end-to-end performance issues and apply technical analysis for resolution
Execute root cause analyses and develop improvement plans
Write SQL queries and use Power BI, Tableau, Azure Databricks, and similar analytical tools to assess performance
Document system workflows, dependencies, and validation steps
Collaborate with business/product owners, IT development and operations, and business operations teams
Resolve Level 3 technical customer issues
Ensure automotive connected-service systems function properly and requests are successfully delivered to customers
Support a flawless end-to-end customer experience

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or related technical field
3–5 years of experience in a technical or analytical role
SQL proficiency and experience with relational databases
Familiarity with Power BI, Tableau, and Azure Databricks or similar tools
Experience with APIs, Salesforce, and customer data analytics platforms preferred
Understanding of application architecture and design principles related to system integration of client components, web services, and databases
Ability to complete work with limited direction from supervisor
Ability to work independently and effectively with business partners
Sound organizational skills to prioritize work
High level of analytical ability for complex and difficult problems
Direct automotive industry experience in reporting and data analytics, issue resolution, product validation, or service delivery
Strong database skills and significant SQL query development experience
Prior experience with integrated automotive connected vehicle hardware and services
Prior experience with in-vehicle mobile applications
Experience using Six Sigma, Lean, ISO 900X, SPICE, or other problem-solving techniques
Excellent verbal and oral communication skills

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process