Conversational AI Solution Engineer

Teleperformance

. Assess customer processes for automation potential and select suitable platforms .

Posted 10/3/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing voicebots and chatbots using JavaScript and Python, with a strong focus on configuration, prompt engineering, and API integration. Possesses structured project management skills and the ability to communicate technical concepts effectively in both English and German.

Highest-signal resume keywords

Conversational AI ImplementationJavaScript ProgrammingPython ProgrammingAPI IntegrationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voicebot DevelopmentChatbot DevelopmentPrompt EngineeringTechnical DocumentationSystem ArchitectureAutomation AssessmentQuality AssuranceDialogue Flow OptimizationConfiguration ManagementData Flow Integration

Soft Skills

Effective CommunicationStructured ApproachResilienceTeam CollaborationIndependent Work

Tools & Technologies

Conversational AI PlatformsAPIsCustomer Systems

Certifications & Qualifications

Degree in Computer ScienceDegree in Business Informatics

Industry Keywords

Customer ExperienceTechnical FeasibilityStakeholder Communication

Tech Stack

Tools & technologies

JavaScriptPythonGo

About the role

Key responsibilities & impact

Assess customer processes for automation potential and select suitable platforms
Develop solution concepts for voice and chatbot implementations
Assess and communicate technical feasibility, effort, and risks
Configure and build voicebots and chatbots on established Conversational AI platforms
Develop, test, and optimize prompts and dialogue flows
Perform quality assurance and continuously improve bot performance
Connect interfaces to customer systems, including APIs and data flows
Implement technical solutions using JavaScript and Python
Take end-to-end responsibility for projects, from technology assessment and configuration through go-live
Manage projects and communicate with stakeholders
Collaborate with customer IT teams on system integration
Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
Share knowledge within the team

Requirements

What you’ll need

Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
Proven project experience implementing voicebots or chatbots on established platforms
Strong knowledge of configuration and prompt engineering on Conversational AI platforms
Programming skills in JavaScript and Python
Experience with API integration and system architecture
Ability to assess automation potential in customer processes
Structured project management skills and experience with technical documentation
German at C1 level required
Interest in or experience with the Customer Experience (CX) field is an advantage
Strong technical affinity and a structured, solution-oriented approach to work
Ability to quickly learn and adopt new technologies
Ability to communicate technical concepts clearly and effectively
Ability to work independently and remain resilient during project phases
Up-to-date CV and cover letter in German required in PDF format

Benefits

Comp & perks

Full-time position (40 hours/week, flexible working hours)
Remote work / home office
Permanent employment