Conversational AI Solution Engineer

Teleperformance

. Assess customer processes for automation potential and select suitable platforms .

Posted 10/11/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing voicebots and chatbots using JavaScript and Python, with a strong focus on configuration, prompt engineering, and API integration. Possesses solid project management skills and the ability to communicate technical concepts effectively in both German and English.

Highest-signal resume keywords

Conversational AI ImplementationJavaScript ProgrammingPython ProgrammingAPI IntegrationProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Voicebot DevelopmentChatbot DevelopmentPrompt EngineeringTechnical DocumentationSystem Architecture

Soft Skills

Structured ApproachClear CommunicationResilienceKnowledge Sharing

Tools & Technologies

Conversational AI PlatformsAutomation Tools

Certifications & Qualifications

Degree in Computer ScienceDegree in Business Informatics

Industry Keywords

Customer ExperienceAutomation PotentialStakeholder Communication

Tech Stack

Tools & technologies

JavaScriptPythonGo

About the role

Key responsibilities & impact

Assess customer processes for automation potential and select suitable platforms
Develop solution concepts for voice and chatbot implementations
Evaluate and communicate technical feasibility, effort, and risks
Configure and build voicebots and chatbots on established Conversational AI platforms
Develop, test, and optimize prompts and dialogue flows
Perform quality assurance and continuously improve bot performance
Integrate interfaces with customer systems via APIs and data flows
Implement technical solutions using JavaScript and Python
Take end-to-end responsibility for projects, from technology evaluation and configuration through go-live
Manage projects and stakeholder communication
Collaborate with customer IT teams on system integration
Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
Actively share knowledge within the team

Requirements

What you’ll need

Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
Demonstrated project experience implementing voicebots or chatbots on established platforms
Solid knowledge of configuration and prompt engineering on Conversational AI platforms
Programming skills in JavaScript and Python
Experience with API integration and system architecture
Ability to assess automation potential in customer processes
Structured project management and technical documentation skills
Experience in a customer experience (CX) environment is an advantage
German at C1 level required
English at B2 level is an advantage
Strong technical affinity and a structured, solution-oriented approach to work
Ability to quickly familiarize yourself with new technologies
Ability to communicate technical concepts clearly and understandably
Ability to work independently and remain resilient during project phases
Current CV and cover letter in German, in PDF format

Benefits

Comp & perks

Full-time position (40 hours/week, flexible working hours)
Remote / work from home
Permanent employment
Equal opportunities and preference given to women with equal qualifications, provided there are no overriding reasons to the contrary
Special consideration given to applications from people with severe disabilities and those with equivalent status