Customer Care Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues through various channels. Proficient in following established procedures and utilizing critical thinking to enhance customer interactions and support.

Highest-signal resume keywords

Customer Service ExperienceOutstanding Communication SkillsProblem-Solving SkillsAbility to Follow Established ProceduresTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales ExperienceProduct KnowledgeSoftware TroubleshootingCall TrackingAnalytical SkillsTyping Skills

Soft Skills

Listening SkillsOrganizational SkillsCritical ThinkingAbility to Work Under PressureCollaboration Skills

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer CommunicationsInbound and Outbound CallsDe-Escalation TechniquesUpsellingAuditing and Reporting

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Connect with customers via phone, video call, email, chat, and/or social media
Resolve customer questions, issues, and concerns
Answer product- and software-related questions
Provide and utilize articles to assist customers with tax questions and calculations
Apply defined practices, procedures, and policies to troubleshoot product/software issues
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
Proof of internet speed required
Must reside in one of the eligible states: Alabama, Florida, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs
401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Use of personal desktop, laptop, or tablet for work
Remote work from a quiet and confidential home space