Customer Engagement Specialist

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $16 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on resolving inquiries and providing a positive consumer experience. Proficient in eCommerce transactions and adept at utilizing various communication tools and technologies.

Highest-signal resume keywords

Customer Service ExperienceECommerce ExperienceGoogle Suite ExperienceCall Center CommunicationTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Interaction DocumentationPayment ProcessingWindows Operating Systems NavigationTyping Speed of 25 WPMAnalytical Skills

Soft Skills

Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsDecision MakingAbility to Work Under Pressure

Tools & Technologies

Web-Based ToolsLive Chat SoftwareEmail Communication ToolsSocial Media PlatformsDesktop Computer Systems

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Consumer ServicesAgronomicsQuality AssuranceVirtual Team EnvironmentEmerging Technology

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications
Resolve inquiries using web-based tools to ensure a positive customer experience
Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures
Negotiate, follow up timely, provide quality assurance, and give personal attention to consumer concerns
Assess situations quickly and take appropriate action according to brand and company guidelines
Represent the consumer services team with brand partners to drive change through consumer feedback
Accurately document and report on consumer interactions
Communicate with consumers through calls, live chat, or email
Assist consumers with eCommerce transactions and payment processing
Respond to social media posts

Requirements

What you’ll need

2+ years’ experience in a consumer facing role preferred
Experience with utilizing multiple tools and emerging technology
Google Suite Experience preferred
Call center, voice, chat and email communication experience preferred
eCommerce experience
Able to work independently
Strong technical aptitude for new technologies
Ability to work cross functionally within the organization as well as with consumers
Ability to work remotely in a virtual team environment
6 months Customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Ability to navigate Windows operating systems
Excellent decision making and innovation
Strong communication, listening, analytical, organizational, and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work a variety of shifts
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload with ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families