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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle inquiries professionally and efficiently in a fast-paced environment. Proficient in navigating multiple systems and maintaining attention to detail while achieving performance targets.
Highest-signal resume keywords
Customer Service ExperienceStrong Verbal And Written SkillsAbility To Work In A Fast-Paced EnvironmentProfessional Telephone MannerPC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Attention To DetailTyping SpeedNavigating Multiple SystemsPerformance Target Achievement
Soft Skills
Collaborative Customer RelationshipsPolite Communication
Tools & Technologies
Home BroadbandEthernet Connection
Certifications & Qualifications
Current Valid UK Or Irish PassportClean Criminal Record
Industry Keywords
Visa And Immigration ProcessCustomer OperationsTarget-Driven Environment
About the role
Key responsibilities & impact- Sign into systems and prepare for the working day
- Provide support and guidance on the Visa and Immigration process without giving advice
- Refer customers to online information and tools
- Handle inbound calls and respond to emails
- Work as part of a high-performing Customer Operations team
- Respond to customer queries politely and professionally in a fast-paced, target-driven environment
- Strive to achieve performance targets and service excellence
Requirements
What you’ll need- Applicants must hold a current valid UK or Irish passport
- Continuously resident in the UK for a minimum of three years
- Clean criminal record required
- CV required with application
- Home broadband and ability to connect via ethernet cable
- Strong verbal and written skills with attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment
- Professional and friendly telephone manner
- Customer Service experience
- Experience working in a target-driven environment to a high standard
- PC skills and ability to navigate multiple systems competently
- Good consistent typing speed
- Ability to work in a fast-paced, engaging environment
- 100% attendance required during remote training
Benefits
Comp & perks- Fully paid training
- 28 days’ holiday including bank holidays, increasing to 30 days following 1-year service anniversary
- Lifestyle Benefits programme with discounts, special offers, employee deals, and free wellness, kids, and learning classes
- Refer & Earn Scheme
- Free 24-hour/365-day Mental Health Employee Assistance programme
- Interactive Health and Wellbeing Hub
- Life Assurance Cover
- Pension Scheme
- Length of Service and monthly recognition awards
- Career development and progression opportunities