Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, issue resolution, and the ability to handle confidential information. Proficient in utilizing web-based tools and managing customer inquiries efficiently.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningIssue ResolutionCommunication SkillsSales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteWeb-Based Tools UtilizationCall Tracking and Reporting

Soft Skills

Excellent Customer ServiceDe-Escalation Skills

Tools & Technologies

Windows-Based SystemsDesktop Computer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesConfidential Information HandlingInbound and Outbound CommunicationsInternet Speed Requirements

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Utilize web-based tools to resolve customer inquiries
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Handle confidential customer information sensitively
Aim to resolve issues on the first call
Communicate appropriately with customers
Resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Dedicated workspace near the router for a hardwired Ethernet connection
Internet speed of at least 15 Mbps download/10 Mbps upload, with ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Reasonable accommodation during the application process