Customer Service Representative

Teleperformance

. Resolve complex consumer issues .

Posted 10/24/2026full-timeRemote • United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve complex consumer issues and provide effective support for policy changes. Exhibits outstanding communication, analytical, and problem-solving abilities while adhering to established procedures in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAbility To CollaborateCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed Of 25 Words Per MinuteGeneral Knowledge Of Windows-Based SystemsAbility To Follow Established ProceduresProactive Problem-Solving Approach

Soft Skills

Outstanding Communication SkillsStrong Organizational SkillsAbility To Prioritize TasksOpen-Minded Approach To Feedback

Tools & Technologies

Desktop Computer SystemsHardwired Ethernet Connection

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Consumer IssuesPolicyholder SupportBilling QuestionsFast-Paced Environment

About the role

Key responsibilities & impact

Resolve complex consumer issues
Advise first-level representatives on high-level issues
Assist policyholders with billing questions and concerns
Provide support for requested policy changes
Provide recommendations to meet policyholder needs and adjust as necessary
Resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
Resolve high-level consumer issues in a fast-paced environment

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical thinking skills
Proactive problem-solving approach
Dedicated workspace near router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be satellite, mobile data, P2P, or VPN
Proof of internet speed required
Must reside in one of the approved states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Benefits

Comp & perks

Medical, vision, and dental health benefits
Health and personal time off (HPT)
Leave programs as eligible
Employment Assistance Programs
401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families