Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications, resolve issues effectively, and provide feedback. Proficient in using web-based tools and comfortable with desktop computer systems to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsProblem-Solving SkillsCommunication SkillsWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer ServiceSales ExperienceAnalytical SkillsOrganizational Skills

Soft Skills

CollaborationCritical ThinkingAbility to Work Under PressureAbility to Follow Established Procedures

Tools & Technologies

Web-Based ToolsDesktop Computer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesCall TrackingUpsellingConfidential Customer InformationAuditing and Reporting

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information sensitively
Resolve issues on the first call when possible
Communicate appropriately with customers
Resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required
Use web-based tools to resolve inquiries and support a positive customer experience

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule that includes a variety of shifts
Sharp critical thinking skills
Dedicated workspace near router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data, P2P, or VPN
Proof of internet speed required
Must reside in one of the listed eligible U.S. states

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Reasonable accommodation during the application process